Part-Time Concierge

AvalonBay Communities•Yonkers, NY

9d•$45,500 - $63,000•Onsite

About The Position

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members’ growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer. The best people want to work here. We hope you're one of them. Vivmark Residential is searching for a Concierge, a true leader in Customer Service who will take on our front desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here!

Requirements

High School diploma or equivalency (GED) required
Proficiency in using administrative software and Microsoft Office Suite
Mobility to walk the property and maneuver packages/deliveries

Nice To Haves

1+ years of related experience in a hotel, retail or restaurant is preferred
Strong communication skills (in-person and over the phone)
Time management skills
Patience
Organization skills

Responsibilities

Serve as the face of Vivmark, ensuring prospects and residents feel welcome and in good hands at the front desk.
Monitor foot traffic.
Provide top-notch customer service.
Implement programs to address resident satisfaction.
Maintain company customer service standards.
Serve as a point of contact, offering assistance, information, and personalized recommendations.
Partner with the leasing office and maintenance team to create a great experience for prospects, the move-in/move-out process, and current residents.
Tackle new problems and see them through until the end, showing residents care and attention.
Provide information, direction, and instruction over the phone and in person.
Juggle multiple tasks and time-sensitive requests while maintaining composure and positivity.
Handle difficult situations with poise and provide excellent customer service to residents, vendors, and prospects.
Manage phone messages, resident packages, and maintenance requests efficiently, escalating to the proper next steps.