Concierge

Cogir Management, USA•Clemmons, NC

1d•Onsite

About The Position

Cogir Senior Living, based in Scottsdale, Arizona, oversees a network of senior living communities across 11 states. As a leader in senior housing, Cogir is dedicated to growth, exceptional resident care, and a supportive environment for its team members. The company culture is built on human focus, creativity, and excellence, driving continuous improvement and achievement. The Concierge plays a vital role as the first point of contact for residents, families, visitors, and guests, providing front desk coverage and exceptional customer service to create a welcoming and supportive environment. This position is key to fostering a positive experience within the senior living community by managing inquiries, coordinating resident services, and ensuring efficient front desk operations.

Requirements

High School Diploma or equivalent.
At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
Working knowledge of various computer systems, including Word, Excel, and Outlook.
Patience and willingness to assist our residents, visitors, and team members.
Friendly, assertive, professional, outgoing, multitasked, and organized.
Excellent communication skills.
Availability to work flexible shifts, including weekends and holidays.
Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

Answer a multi-line telephone, directing calls and inquiries as needed.
Greet all families, residents, guests, and vendors with a smile.
Maintain outside visitor logs and monitor access to the community.
Assist residents with scheduling transportation, activities, or appointments.
Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
Order office supplies.
Address resident concerns or questions and escalate issues to management when necessary.
Complete work order requests.