Concierge

Castle Management•Bal Harbour, FL

7d•Onsite

About The Position

Responsible for professional, effective and efficient handling of all residents requests and needs upon entering the community. The Front Desk/Concierge or Desk Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

Requirements

High school diploma or equivalency required.
Effective written and verbal communication skills.
Excellent customer service skills including strong conflict resolution and de-escalation techniques.
Ability to project a professional and knowledgeable demeanor.
Intermediate command of computer hardware/software, specifically Microsoft Office Suite.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks.
Ability to act with integrity, professionalism, and confidentiality.
Ability to work under pressure, maintain composure and utilize good judgement during emergency/difficult and stressful situations.
Ability to lift 30 lbs. following appropriate safety procedures.
Ability to work in an upright standing position for long periods of time.
Ability to walk and climb stairs.
Ability to easily navigate the property/building as to meet the job functions.
Extensive use of fingers for typing and visual use of the computer monitor.
Ability to handle, grasp, feel objects and equipment.
Ability to reach with hands and arms.
Ability to repeat various motions with wrists, hands and fingers.
Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.
Ability to respond verbally in an understandable, professional manner in person and over the telephone.
Ability to stoop and bend.

Nice To Haves

College level courses in business and hospitality preferred.
1+ years of hospitality experience preferred.
Multiple language fluency is desirable, but not necessary.

Responsibilities

Answers phone and emails and greets residents/guests upon entry, responds to requests, questions and any other needs.
Documents issues or transactions as needed.
Develop knowledge of surrounding areas and attractions.
Keeps track of activity logs and incident reports, records and forms for the Community Association Manager’s review daily.
Demonstrates excellent customer service, communication and time management skills.
Monitors Emergency Response System and responds to emergencies in a timely and efficient manner.
Monitors and controls Electronic Security Control Systems if applicable.
Logs in all packages and tracks them through delivery to the recipient.
Follows-up on all complaints/issues notifying Community Association Manager as necessary.
Ensures all safety precautions and procedures are followed while performing duties.
Monitors the common area security camera system and takes appropriate action to address security concerns.
May assist with resident notifications or special events.
Processes work orders from residents and within common areas.
Performs patrols of the common areas and documents maintenance needs, safety concerns or any matter requiring management’s attention.
Any other responsibilities as assigned by supervisor.