Part-Time Concierge

Fogelman•Germantown, TN

1d•Onsite

About The Position

The Concierge is the first impression of the community and is responsible for providing superior customer service to the residents. Duties include management of front desk, greeting residents and visitors, monitoring surveillance cameras and providing exemplary customer service. Scheduled hours are every other Saturday & Sunday 7am-3pm, opposites weekends are 3pm-11pm.

Requirements

2-4 years Concierge, Front Desk, or customer Service experience.
Availability to work a flexible schedule; any day of the week including weekends.
Self-motivated, self-starter, enthusiastic, resourceful.
Exceptional communication skills - both verbal and written.

Responsibilities

Manage the front desk.
Greet residents and visitors.
Monitor surveillance cameras.
Provide exemplary customer service.
Answer the telephone, provide information, forward calls and take messages as necessary.
Ensure the safety and security of the apartment community by being aware and knowledgeable about who is entering and exiting the property.
Ensure non-residents (e.g. guests, tradesmen, deliverymen, etc.) are approved by the resident or the management office.
Watch the surveillance cameras diligently to ensure no one is on property that should not be and no doors are propped open.
Contact the police department as needed.
Perform other job-related duties as assigned.