Concierge (1-Year Contract)

BGO Real Estate•Edmonton, AB

56d•Onsite

About The Position

The Concierge is responsible for providing access and reception services to all visitors to the property and assisting residents with inquiries by providing personalized assistance and ensuring resident satisfaction is achieved. As the primary point of contact for residents, the Concierge is a champion of the resident experience and seizes every opportunity to exceed resident expectations.

Requirements

1 - 2 years related experience as a residential or hotel concierge; experience in a customer service, residential property management or hospitality related role;
Bilingual – Excellent command of French and English (spoken and written)
Exceptional and refined oral and written communication and presentation skills;
ability to develop and sustain cooperative working relationships with residents, suppliers and internal staff;
ability to maintain confidentiality and absolute discretion with resident and company information is required;
Ability to allocate one's time effectively, work under pressure and manage tight deadlines;
ability to handle multiple demands and competing priorities, and adapt to new ideas and constant changes;
detail oriented;
Advanced skills in Excel, Word and Outlook;
ability to conduct internet research in order to assist residents with requests;
A criminal verification check is required for employment.

Nice To Haves

Postsecondary education in hospitality an asset
proficiency with Yardi is an asset

Responsibilities

Providing prompt and courteous service to prospective and current residents, focusing on their individual needs and wants;
Greeting visitors, suppliers and residents;
Responding to resident requests for special arrangements or services (e.g., transportation, reservations, floral orders, light business duties, dry cleaning) by making arrangements or identifying appropriate providers;
Responding to special requests from residents with unique needs and follow up to ensure satisfaction;
Establishing positive working relationships with business owners and suppliers in the area in order to provide residents with high quality and reliable recommendations;
Maintaining an expert knowledge of the surrounding community, its amenities and services and gathering, summarizing, and providing information to residents about the property and the surrounding area, including special events and activities;
Answering, recording, and processing all resident calls, messages, requests, questions or concerns;
Updating and reviewing shift logs/daily memo books and document pertinent information in logbooks;
Maintaining amenity booking logs and ensuring appropriate contract or form is completed;
Assisting residents with maintenance service requests;
Assisting Leasing staff with organizing resident events.
Provide residents with suite access in the event of lock outs/lost keys in accordance with suite access policies.
Maintain property notice boards to ensure only updated notices are posted and stale notices are removed.
Execute community partnerships and assist in developing partnership with Yorkville and the downtown Toronto core.
Develop and maintain a top tier front of house lobby and amenity space experience.
Scheduling and maintaining log for service elevator and loading dock and conducting inspections before and after resident use;
Providing building access to contractors and visitors by maintaining contractor logs and managing access devices;
Issuing visitor parking passes in line with visitor parking policies;
Activating and maintaining log of security access cards and fobs, underground transmitters and other access devices;
Maintaining Enterphone system and update security system software.
Act as a liaison between contracted security staff and Property Manager reporting any issues to Management and new directives/policies to contracted staff
Parcel Management, delivering packages into the designated parcel systems including resident’s suites. Deliveries could encompass parcels, dry cleaning, and groceries.
Participate in community and charitable events that involve the property, its residents or employees;
Assist in the implementation of BGO’s sustainability and engagement programs at the property;
Embrace and pro-actively support BGO’s culture of environmental sustainability, and corporate and social responsibility.