Concierge

Bel Air Al Opco LLC • Bel Air North, MD

8d • Onsite

About The Position

The Concierge is responsible for receiving guests and visitors, assisting them in finding resident rooms, and maintaining a warm and positive atmosphere. This role involves managing communication through answering telephones, taking messages, and announcing appointments. The Concierge also handles administrative tasks such as typing memos and reports, sorting mail, and assembling information packets. A key aspect of the role is to provide tours and information about community services and rates to prospective residents and their families, while ensuring the confidentiality of resident information and maintaining a neat and organized front desk area. The position also includes responsibilities related to resident safety, emergency preparedness, and adherence to facility policies and regulations, including reporting any occupational exposures, injuries, or allegations of abuse. The Concierge must also fulfill assigned training and participate in life safety and emergency drills.

Requirements

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of the position.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
• Must meet the general health requirements set forth by the policies of this facility, which include a medical and physical examination.
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and, at times, agitated residents.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
• May be necessary to assist in the evacuation of residents during emergency situations.

Responsibilities

• Receive guests and visitors, having them sign in.
• Assist visitors in finding resident rooms.
• Answer telephone and take messages (to include caller’s name, telephone number, time, and date of call), respond to requests, forward information to other staff members.
• Announce appointments and arrivals to appropriate staff.
• Type memos, correspondence, reports, and other documents as requested.
• Sort mail and distribute appropriately to mailboxes, residents, and departments.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis.
• Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected.
• Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information.
• Assemble and maintain admission and information packets.
• Keep front desk and lobby area neat and organized.
• Ensures that residents and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals’ needs and rights.
• Report any occupational exposures to blood, body fluids, infectious materials, and or hazardous chemicals in accordance with facility policy.
• Report work related injuries and illnesses immediately to your supervisor.
• Complete all assigned training and skills competency.
• Participate in all life safety and emergency drills and trainings.
• Fulfill responsibilities as assigned during implementation or activation of the facility’s emergency plan.
• Assist with evacuation of residents in an emergency situation.
• Maintain confidentiality of Protected Health Information, including verbal, written and electronic communications.
• Report non-compliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel.
• Protect residents from abuse and cooperate with all investigations.
• Report any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator.
• Report any retaliation or discrimination to the Human Resource Director and the Compliance Officer.
• Fulfill individual responsibility to report any suspicion of a crime to law enforcement and the state agency.
• Adhere to scheduled shifts assigned by Executive Director or Supervisor.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed