Part Time Concierge 4pm - 8pm

Grace Management•Venice, FL

About The Position

The Concierge provides clerical and administrative support and helps coordinate services for residents, families, and guests. The role includes maintaining resident, personnel, marketing, maintenance, and resource files; answering calls; greeting visitors; responding to resident requests; and helping ensure a welcoming, organized reception area. The schedule is part-time, with a listed 4 p.m. to 8 p.m. shift and Sunday-through-Saturday shifts available, or PRN (as needed). Pay is based on experience. The Concierge also supports appointment coordination, mail distribution, work-order scheduling, recruitment activities, supply inventories, and other administrative needs as requested by the supervisor. The position requires professional customer service, confidentiality, adherence to policies and procedures, and the ability to assist with resident-centered activities and other assigned tasks.

Requirements

High school diploma or GED at a minimum.
Experience with general office procedures, computers, Windows, Word, Excel, Office, Outlook, internet-based programs, email, scanning, and general office equipment.
Ability to communicate by speaking, seeing, and hearing sufficiently to serve residents.
Professional, neat appearance and presentation; adherence to the dress code and good personal hygiene.
Good grammatical and writing skills, including proficiency with email processes and etiquette.
Ability to read, write, and speak English.
Excellent customer service and interpersonal skills to work with people at various levels, associates, and residents.
Must be free of communicable disease.
Completion of drug testing and criminal record background check upon hire and upon request of the supervisor.
Ability to bend, stand, lift, stoop, sit, walk, and stretch, and to lift or carry up to 40 pounds.

Nice To Haves

One year of office or hospitality experience is preferred.

Responsibilities

Answer incoming telephone calls promptly, take complete and accurate messages, route calls, and locate residents when necessary.
Receive visitors, have them sign registers, and direct them appropriately.
Provide information and assistance to residents arriving, leaving, participating in activities, or signing out of the community.
Assist the Wellness Director with residents’ doctors’ appointments by scheduling and recording appointments, notifying the driver, and helping ensure residents arrive on time.
Maintain resident mailboxes and related listings; assign boxes for new residents, label boxes, return mail for residents who move out, and receive and distribute mail as needed.
Keep the lobby, reception area, adjacent equipment, workroom, and supply closets professional, organized, neat, and locked as appropriate.
Provide administrative support such as typing, filing, preparing reports, copying, scheduling appointments, and calling vendors as requested by the supervisor.
Schedule resident work orders and coordinate with Maintenance and Housekeeping.
Assist with recruitment activities, including placing ads, screening applicants, checking references, and scheduling physicals and interviews, as requested by the supervisor.
Maintain supply inventories and assist with ordering supplies approved by the supervisor.
Immediately resolve or report unsafe conditions, including building hazards, unsafe work practices, or threats to resident safety.
Support and participate in resident-centered activity programs, projects, and committees as assigned.
Attend associate meetings, in-service education, and associate functions as requested by the supervisor.
Assist with tasks involving residents and perform other related duties as assigned.
Adhere to policies and procedures and maintain confidentiality of verbal and written information concerning residents, facility operations, and personnel.