Concierge

Base

42d•Remote

About The Position

Base is a platform for in-real-life social connection and community. Our Members are accomplished people who have built careers, families, and reputations. They come to Base for what their calendars are missing: regular, in-person time with peers they actually want to know. A Member's first impression of Base is a person, not a product. That person is the Concierge. The Role: You are the human bridge between someone applying to Base and someone walking into their first event. You work entirely on the phone, SMS, and email. You call new Members outbound. You answer questions fast. You move people from "I just applied" to "I'm coming Thursday," and you make sure they feel known when they get there.

Requirements

Charismatic. The kind of person people want to keep on the phone.
Professional in any context. You sound like someone a founder, a doctor, or a federal judge would trust on the first call.
Background in customer-facing work. You have spent meaningful time in roles where the relationship was the job.
Have delivered high-touch hospitality. Hotel front office, private club, concierge medicine, fine dining, members-only spaces, anywhere the standard was personal and the room was discerning.
Confident on outbound. Cold and warm calls do not faze you.
Competitive. You like numbers, and you like winning them.
High service standard. Every Member is the most important call of your day.
Clear speaking voice. Warm, easy to understand, never performative.
Curious about people. You actually want to know who someone is, what they do, what they are missing.
Reliable home internet and a quiet place to take calls.
18 or older and eligible to work in the US.

Responsibilities

Call applied Members outbound. Real conversations, not scripts that sound like scripts.
Answer inbound SMS, email, and calls quickly. Speed matters.
Get curious about each Member. Ask the question that earns the next one.
Move people to their first event. Make sure they show up.
Hit your numbers. Bonuses are tied to outcomes.