Concierge Part Time

JLL•Scottsdale, AZ

2d•Onsite

About The Position

Energetic, friendly, and professional individuals are needed to provide outstanding service for a retail center. The ideal Concierge is an individual who has a passion for providing an exceptional experience to guests. The Concierge Team will serve as experts and the primary resource for guests seeking information about the property and surrounding attractions. Must have superior customer service skills in a fast-paced environment, as well as be able to stay focused on goals during downtime. Professional appearance and demeanor is a must.

Requirements

Excellent communication skills including verbal and written
Excellent problem solving skills
Is comfortable approaching guests
Knowledgeable on Microsoft Office, Google Docs, digital technology
Ability to complete multiple tasks while maintaining a pleasant and professional demeanor
Ability to listen and react quickly to guests’ and retailers’ requests in a genuine manner
Ability to prioritize tasks under pressure
Ability to work with varied personalities and temperaments
Self-motivated and action-oriented team player
Team player
Takes pride and ownership in the position and property
Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted
2+ years previous experience in hospitality, customer service or high-end retail
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Responsibilities

Upholds helpful, friendly, and professional service standard at all times
Directs guests efficiently to retailers, dining, lodging and attractions
Effectively pairs services to guests’ needs
Utilizes an “above and beyond” approach to assisting guests
Supports all property programs and initiatives enthusiastically
Assists with keeping Guest Services Desk stocked with information including local maps, brochures and event literature
Builds and maintains relationships through networking with retailers
Meets or exceeds given goals for gift card sales
Takes a proactive approach to understand trends, citywide events and hot spots to easily