Concierge

milk + honey•Lakeway, TX

16h•Onsite

About The Position

At milk + honey, our Concierge plays a pivotal role in crafting exceptional experiences for our guests, ensuring they feel connected with warmth, care, and authenticity throughout their visit. By embodying our core values and delivering unparalleled customer service, the Concierge contributes to the atmosphere that defines the milk + honey experience, supporting our fellow Spa Partisans in creating moments of relaxation and rejuvenation.

Requirements

High school diploma or GED.
Must be able to stand for the full duration of scheduled shifts while remaining attentive to guest needs.
Efficient multitasking and organization skills.
Strong interpersonal communications skills and attention to detail.
Ability to use discretion with guest information.
Strong problem-solving capabilities.
Available to work nights, weekends and some holidays
Commitment to adhering to milk + honey's policies and procedures, embracing any protocol changes with diligence and professionalism.
Ability to sustain physical activity throughout scheduled shifts, with a keen ear for understanding guests' needs and the capacity to lift up to 25lbs.

Nice To Haves

Experience in beauty, wellness or hospitality is preferred.

Responsibilities

Ensure every guest experience meets the expectations of the guest process and workflow from initial guest interaction through guest departure.
Educate guests on retail offerings, memberships and enhancements.
Demonstrate attention to detail when checking guests in and out, reviewing forms and previous history, rebooking future services and ultimately ensuring the schedule is flush for optimal efficiency every day.
Collaborate with colleagues and managers to complete daily tasks and side work, ensuring the seamless operation of the spa + salon.
Exemplify milk + honey's core values in every interaction, fostering a culture of integrity, excellence, kindness, inclusiveness and connection.

Benefits

Comprehensive Insurance – Medical, dental, and vision coverage after 30 days (28+ hours/week)
Paid Time Off from Day One (28+ hours/week)
Plan for Your Future – 401(k) with company match after 6 months
Peace of Mind – Company-paid Life & AD&D insurance ($15,000 coverage)
Loyalty Rewards – Tenure bonus program for long-term team members
Generous Product Discounts – 40% off retail, including 50% off retail of milk + honey products
Service Discounts – 15% off spa, salon, and medSPA services
Last-Minute Booking Perks – Up to 50% off spa services and 40% off salon services at select locations
Milestone Celebrations – Enjoy spa perks as you grow with us
Referral Bonuses – Earn up to $500 for each qualifying employee referral
Wellness Perks – Discounted LA Fitness gym membership
Support for New Mothers – Return-to-work bonus up to $2,000 following maternity leave
Give Back – Paid volunteer time off to support your community