Concierge (Weekend availability) (Seasonal)

LAKE NONA GOLF AND COUNTRY CLUB•Orlando, FL

10d•Onsite

About The Position

The Concierge is responsible for promptly, accurately, professionally, and courteously handling all telephone calls and visitors. This role involves assessing inquiries, directing calls, recording messages, greeting members and guests, managing lodge reservations, creating spreadsheets and reports on lodge activities, checking members and guests into the lodge, and utilizing all features of the telephone system and voicemail. The Concierge ensures the concierge station is always staffed and assists with dining reservations and other club amenities. Additional duties include assisting office staff with projects, signing for deliveries, maintaining an Excel spreadsheet for the telephone extension list, ordering and organizing office supplies, notifying vendors of service issues with leased equipment, and maintaining a thorough knowledge of organizational policies and procedures. The role requires keeping the supervisor informed of activities and recommending corrective actions, maintaining confidentiality, and performing routine office tasks. Clerical tasks such as typing, filing, proofreading, data entry, and other duties as needed are also part of the responsibilities.

Requirements

High school education or equivalent required
Microsoft Office Suite experience required. Word, Excel, PowerPoint, Outlook and Internet familiarity are essential
Requires ability to comprehend and interpret instructions, short correspondence and memos
Knowledge of office equipment (fax, copier, etc.)
Excellent communication and organization skills
Must have valid Florida driver’s license and personal automobile available to run work related errands, company will reimburse mileage for all business travel required.

Responsibilities

Promptly, accurately, professionally and courteously receives all telephone calls and visitors
Assess received calls/inquiries and directs and/or records and relays messages
Greet members and guests as they enter the clubhouse and handle questions / requests
Create lodge reservations as requested by members or department heads
Create spread sheet and run reports on lodge activities
Check members / guests into the lodge recording all pertinent information
Use all features of the telephone system and voice mail
Ensure knowledge of staff whereabouts
Ensure the concierge station is staffed 100% of the time
Assist with dining reservations and other club amenities
Assist office staff with projects as needed
Sign for deliveries and notifies recipients
Maintain excel spreadsheet for telephone extension list
Order office supplies for the office staff as needed, put away and organize office supplies upon delivery
As needed, notifies vendor of service issues related to leased equipment (e.g., postage machine, copiers, fax and doc send, etc.)
Maintain a thorough working knowledge of and adheres to organization policies, regulations and procedures
Keep immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor
Maintain confidentiality in discussing staff and organizational matters
Perform routine office tasks necessary for the operation and presentation of a professional office
As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of logs and data entry.
Assist in other duties as needed and directed