Concierge (Weekend availability) (Seasonal)

LAKE NONA GOLF AND COUNTRY CLUB•Orlando, FL

13d•Onsite

About The Position

o Promptly, accurately, professionally and courteously receives all telephone calls and visitors o Assess received calls/inquiries and directs and/or records and relays messages o Greet members and guests as they enter the clubhouse and handle questions / requests o Create lodge reservations as requested by members or department heads o Create spread sheet and run reports on lodge activities o Check members / guests into the lodge recording all pertinent information o Use all features of the telephone system and voice mail o Ensure knowledge of staff whereabouts o Ensure the concierge station is staffed 100% of the time o Assist with dining reservations and other club amenities o Assist office staff with projects as needed o Sign for deliveries and notifies recipients o Maintain excel spreadsheet for telephone extension list o Order office supplies for the office staff as needed, put away and organize office supplies upon delivery o As needed, notifies vendor of service issues related to leased equipment (e.g., postage machine, copiers, fax and doc send, etc.) o Maintain a thorough working knowledge of and adheres to organization policies, regulations and procedures o Keep immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor o Maintain confidentiality in discussing staff and organizational matters o Perform routine office tasks necessary for the operation and presentation of a professional office o As needed, assists with clerical tasks to include typing, filing, proofreading, and maintenance of logs and data entry. o Assist in other duties as needed and directed

Requirements

High school education or equivalent required
Microsoft Office Suite experience required. Word, Excel, PowerPoint, Outlook and Internet familiarity are essential
Requires ability to comprehend and interpret instructions, short correspondence and memos
Knowledge of office equipment (fax, copier, etc.)
Excellent communication and organization skills
Must have valid Florida driver’s license and personal automobile available to run work related errands, company will reimburse mileage for all business travel required.

Responsibilities

Receives telephone calls and visitors
Assess received calls/inquiries and directs and/or records and relays messages
Greet members and guests as they enter the clubhouse and handle questions / requests
Create lodge reservations as requested by members or department heads
Create spread sheet and run reports on lodge activities
Check members / guests into the lodge recording all pertinent information
Use all features of the telephone system and voice mail
Ensure knowledge of staff whereabouts
Ensure the concierge station is staffed 100% of the time
Assist with dining reservations and other club amenities
Assist office staff with projects as needed
Sign for deliveries and notifies recipients
Maintain excel spreadsheet for telephone extension list
Order office supplies for the office staff as needed, put away and organize office supplies upon delivery
Notifies vendor of service issues related to leased equipment
Maintain a thorough working knowledge of and adheres to organization policies, regulations and procedures
Keep immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor
Maintain confidentiality in discussing staff and organizational matters
Perform routine office tasks necessary for the operation and presentation of a professional office
Assists with clerical tasks to include typing, filing, proofreading, and maintenance of logs and data entry.
Assist in other duties as needed and directed