Concierge

St. James Place of Baton Rouge•Baton Rouge, LA

11d•Onsite

About The Position

St. James Place is committed to having a workplace culture where people love to come to work, feel appreciated, continue to grow and find meaning in their work. Are you looking for an opportunity that allows you to contribute your talent and passion while providing Joyful Service? St. James Place is the right opportunity for you. The Concierge position serves as the key communication link for residents, their families, staff, guests, and potential residents by receiving and handling outside and internal calls, greeting guests, and providing assistance and information. This position is a frontline customer service representative for St. James Place and plays an essential role in creating a welcoming and lasting first impression that demonstrates the mission and values of our community. The Concierge position also plays a role in responding to campus emergencies and alerts.

Requirements

High school diploma or GED
Previous experience as a front desk concierge, receptionist or office assistant.
Previous experience with multi-line telephone systems.
Basic computer experience.

Responsibilities

Answers telephone with proper greeting and pleasant demeanor.
Screens and properly transfers calls in a timely manner.
Greets residents, staff, and visitors, providing a joyful customer service experience.
Stays abreast of special events and activities and provides accurate information to residents and visitors.
Coordinates communication between the residents and departments as needed.
Maintains a desk log book and performs procedures to open and close the desk.
Monitors and responds to email and forwards messages to the appropriate individual.
Assures that the desk is staffed and arranges for desk relief when needed.
Assures that deliveries to residents are properly arranged and delivered timely.
Notifies Transportation of requests for services or pickup.
Assists residents or families with requests for services or meals.
Enters maintenance requests in work order system.
Directs deliveries to resident apartments.
Monitors resident alert system and fire panels and promptly notifies the responsible parties of concerns.
Maintains knowledge of and performs procedures related to fire alarm and fire drills.
Provides information to staff and residents on the status of emergency situations or drills.
Assists other departments with projects and special events as needed or assigned.
Maintains Resident Out of Town list and logs accordingly.
Orders copier toner and staples through approved vendor.
Programs PROX Cards and Automatic Gate Openers for residents/family.