Concierge - PRN (On Call)

MBK Senior Living•Gilbert, AZ

4d•Onsite

About The Position

The Concierge plays a vital role in creating exceptional first impressions and delivering an outstanding experience for customers, team members, families, and professionals. Friendly, professional, and service-oriented, the Concierge ensures that every interaction, in person or by phone, reflects MBK’s mission and values. MBK Senior Living is committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day-to-day. This role is PRN (on call or "as needed") and requires weekend availability plus various shifts throughout the week. Open availability is strongly preferred.

Requirements

Must be at least 18 years of age.
Must complete required Background clearance, health screening and provide negative TB test results within 7 days of employment (must be within the last 6 months).
Must possess the ability to always deal tactfully and professionally with personnel, residents, family members, and guests.
Must possess the ability to make sound, independent decisions when circumstances warrant, remain calm and effectively manage stressful or emergency situations.
Must possess exceptional interpersonal and communication skills, including the ability to speak, write, and read English, and connect with individuals of all ages and backgrounds.
Must have a positive, polished, and professional demeanor with a genuine passion for helping others.
Must possess strong organizational skills, with the ability to manage multiple tasks and priorities simultaneously.
Must be comfortable working with basic computer systems, phone systems, and office equipment.
Ability to maintain composure and professionalism in a busy, dynamic environment.
Must be mobile and able to perform the physical requirements of the job, including walking, bending, kneeling, squatting, pulling, lifting overhead, and repetitive motion.
Ability to move intermittently throughout the workday and in the community.
Ability to lift and carry up to 50 pounds and push up to 250 pounds, as necessary.
Ability to assist in the physical movement of residents during routine transfers and in emergency situations.
Ability to sit and work at a computer for prolonged periods.
Must not be considered an “Excluded Party” as defined by the Medicare and state Medicaid Programs as well as other federal and state government contract programs.
Must be in compliance with certain laws and regulations that affect the company, including but not limited to Resident Rights, HIPAA, State licensing regulations, and those laws relating to associates’ professional licenses.

Nice To Haves

Previous experience in customer service, hospitality, or front-desk roles in a similar industry or environment is preferred; on-the-job training can be provided if the right aptitude and attitude exist.

Responsibilities

Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive.
Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests.
Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.
Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.
Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.
Assist with administrative tasks such as logging messages, distributing mail and packages, and maintaining an organized and welcoming reception area.
Maintain a safe and secure environment for staff, residents, and guests following established safety standards, policies, and procedures.
Understand and comply with Federal, State, and local regulations, and company policies and procedures concerning the department.
Promote a spirit of teamwork and open communication in alignment with MBK principles and core values.
Perform other duties and special projects as assigned or requested by Lead, Business Office Manager, Director of Sales, and Executive Director or Designee.

Benefits

Impacting lives and building lasting relationships
Executing exceptional signature programs in dining, fitness, wellness, and care
A supportive community team that encourages personal and professional growth and celebrates your success
A fun-filled, energetic environment that's centered in hospitality and high-quality service
Competitive salaries
Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
Education loan assistance & scholarships
Financial and legal services
Team Member discounts
Health and Wellness resources
Rich benefits package including Medical, Dental, Vision and 401k matching up to 4%
Childcare and eldercare assistance
Flexible spending accounts