Concierge - The Lofts at Brownwood

Greystar Management Services•The Villages, FL

2d•Onsite

About The Position

The Concierge organizes, coordinates, and implements various resident services and programs and acts as an information source to residents. This role also plays an integral part in the sales process by working closely with the Community Manager and Sales Consultant/s. This role does whatever is necessary to make the selling process more effective and the move in process more efficient. The Concierge will assist with all aspects of sales and marketing for the community. The Concierge will contribute to the success of the community sales team’s achievement of year end budgeted occupancy, revenue, and resident retention goals.

Requirements

Promptly respond to all incoming calls, emails, and inquiries from prospective residents, ensuring a positive first impression and addressing their needs effectively.
Maintain regular communication with leads to keep them engaged, warm, and interested in our rental properties. Utilize CRM tools to track interactions and follow-ups.
Schedule and coordinate property tours for potential residents, ensuring a smooth and welcoming experience.
Conduct timely follow-up communications after property tours to answer any additional questions and address any concerns, helping to move leads further along in the leasing process.
Provide accurate information about rental communities, pricing, availability, amenities, and leasing terms to potential residents.
Utilize best practices to convert leads into leases, working closely with the leasing team to streamline the process.
Maintain and update lead tracking reports, analyze data to identify trends, and provide feedback to improve lead management strategies.

Responsibilities

Promptly respond to all incoming calls, emails, and inquiries from prospective residents, ensuring a positive first impression and addressing their needs effectively.
Maintain regular communication with leads to keep them engaged, warm, and interested in our rental properties. Utilize CRM tools to track interactions and follow-ups.
Schedule and coordinate property tours for potential residents, ensuring a smooth and welcoming experience.
Conduct timely follow-up communications after property tours to answer any additional questions and address any concerns, helping to move leads further along in the leasing process.
Provide accurate information about rental communities, pricing, availability, amenities, and leasing terms to potential residents.
Utilize best practices to convert leads into leases, working closely with the leasing team to streamline the process.
Maintain and update lead tracking reports, analyze data to identify trends, and provide feedback to improve lead management strategies.

Benefits

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off.
All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
Plus your birthday off after 1 year of service!
Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.