Concierge The Residence at Westport

LCB Senior Living•Westport, CT

2d•$21 - $23•Onsite

About The Position

LCB Senior Living is hiring a part-time Concierge at The Residence at Westport. This role involves representing the residence professionally, assisting residents, and managing the Emerald Suites Program. The Concierge is the first point of contact for visitors and residents, ensuring a welcoming and accommodating environment.

Requirements

Knowledge of basic telephone reception systems and techniques.
Ability to answer calls in a pleasant and courteous manner.
Ability to provide clerical support and represent the residence in a professional manner.
Ability to respond calmly to emergency situations.
Ability to communicate in English both orally and in writing.
Ability to anticipate and act upon the needs, spoken and unspoken, of the residents of the Emerald Suites Program.
Six months to one-year prior reception/concierge/Executive Assistant experience in an environment such as a resort or an upscale hotel with concierge services.
Finger and hand dexterity to handle and manipulate instruments and equipment.
Visual and auditory acuity.
Must be able to lift a minimum of fifteen (15) lbs., and be able to carry objects.
Must be able to push and pull carts.
Must be able to continuously walk, sit and stand.
Must be able to turn, crouch, kneel, stoop, bend below waist, and reach above shoulder height as tasks dictate.
Must use good body mechanics.

Nice To Haves

Typing or word processing experience is preferred.
A high school diploma or GED is preferred.

Responsibilities

Represents the residence in a professional, pleasant, courteous and accommodating manner to the community and general public, especially to the residents residing in the Emerald Suites of the community.
Meets and greets all visitors to the residence and directs them to the appropriate person/area.
Directs all incoming telephone calls to the appropriate party and performs and directs all the other duties essential to the Emerald Suites Program.
Promotes the mission and core values of the Residence and LCB Senior Living to residents, visitors, co-workers and the surrounding community.
Actively participates in growing community occupancy by representing and interacting positively with potential residents, family members and professionals.
Performs all duties and responsibilities with a positive attitude.
Welcomes residents upon move-in and maintains daily contact.
Acts as the point of reference for residents who need assistance or information and attends to their wishes and requirements.
Understands residents' needs and provides them with personalized solutions by suggesting activities and services provided by the community.
Acquires extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
Arranges and accompanies residents as needed to events, excursions, transportation, etc., upon request from concierge-level residents.
Answers the phone, makes reservations, takes and distributes messages or mail, and redirects calls.
Works closely with all other department heads and provides engagement, apartment management, etc.
Responds to complaints and finds the appropriate solution.
Ensures the Concierge floor has an appropriate look and feel (e.g., fresh flowers, beverages).