Fri 4:30pm-10:00pm

Senior Lifestyle•Webster, NY

7d•Onsite

About The Position

In this role you will be responsible for providing assistance to residents, guests and vendors in the community. You will be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity. You will receive packages and/or goods for residents or community departments and deliver or hold as requested. You will assist other departments with administrative functions. Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction. Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Requirements

Ability to communicate clearly and effectively in English.
Highly proficient computer skills.
Proficiency with Outlook, Excel and Word is required.
Compassionate, professional, kind, engaging, empathetic and helpful.
Ability to work as a part of a team and handle multiple tasks efficiently.
Ability to make independent decisions when circumstances warrant such action.
Ability to maintain a positive and friendly demeanor toward the residents and co-workers.
Strong Commitment to Excellence

Responsibilities

Greet residents and provide general assistance to visitors, prospective residents, and families.
Answer telephone calls.
Ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
Process reports for such things as work orders, incidents and concerns.
Receive packages and/or goods for residents or community departments and deliver or hold as requested.
Maintain the sign in/out log for the residents and visitors.
Assist other departments with administrative functions.
Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
Maintain a positive and professional demeanor toward all residents, visitors and co-workers.