Concierge

Sharon Heights Golf & Country • Menlo Park, CA

22h • Onsite

About The Position

Sharon Heights' Concierge serves as the first point of contact for all members and guests, providing exceptional hospitality and assistance to enhance their overall experience. This role is responsible for warmly welcoming and greeting members and guests, responding to inquiries, coordinating services and amenities, and representing Sharon Heights' commitment to excellence.

Requirements

• High School Diploma/GED or equivalent work experience required
• Office Management/Administration experience required
• Minimum of one year working in the hospitality industry experience strongly required
• Proficiency in Microsoft Office
• Basic photography and video skills, including editing and uploading to websites, archiving, etc.
• Excellent written and verbal communication skills
• Organized, high attention to detail
• Ability to multi-task in fast-paced environment
• Creative
• Canva Proficient
• Ability to multi-task in fast-paced environment
• Outgoing, and comfortable interacting with people

Nice To Haves

• Hospitality industry experience strongly preferred

Responsibilities

• Answer incoming calls in a courteous and professional manner
• Act as the primary point of contact for main entrance gate
• Take accurate phone messages
• Effectively field member inquiries
• Liaise between membership and staff, maintaining up-to-date knowledge of Club happenings
• Provide the highest level of customer service
• Filter and direct calls to the appropriate department or person
• Respond to member questions, concerns, and discrepancies in a timely manner
• Maintain an organized, clean, and safe work area
• Assist with maintaining Club website
• Maintain member and team member directory (i.e. Member directory log-in assistance, updating database, etc.)
• Submit with special projects and ad-hoc requests
• Manage and create restaurant reservations
• Print and updating restaurant, Snack at the Turn menus, wine list, website, and Wine Down Friday menus (every third Friday of the month)
• Creating directional signage
• Create Event Flyers
• Manage event registrations on website
• Send confirmation emails for large events
• Assisting with updating weekly specials
• Helping update and print the wine list as needed
• Print and design documents to support training
• Order office supplies including paper for menus
• Design and print menus for private plated events
• Assist in Holiday Food Orders
• Help coordinate rental spaces in Op center

Benefits

• Meals provided Tuesday through Sunday
• Scholarship program for Education/Tuition assistance for yourself or child(ren)
• Health benefits including medical, dental, vision
• Paid Time Off
• Holiday Bonus
• 401(k) after 3 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED