Concierge- Full Time
About The Position
Concierge- Full Time Do you excel at creating unforgettable moments through exceptional service, attention to detail, and genuine hospitality? Are you passionate about showcasing the best of Milwaukee while helping guests experience the rich history, art, and traditions of The Pfister Hotel? If so, we invite you to join our team as a Concierge and become part of our legendary legacy. Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for over 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for over 50 consecutive years.
Requirements
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Exceptional guest service, interpersonal, and communication skills with the ability to build rapport and create memorable guest experiences.
- Strong problem-solving abilities and sound judgment, with the capacity to independently resolve guest concerns in a professional manner.
- Excellent organizational and multitasking skills, with the ability to thrive in a fast-paced hospitality environment.
- Knowledge of hotel operations, including Front Desk procedures, reservations, billing, and guest services, or the ability to quickly learn operational processes.
- Ability to stand and walk for extended periods and safely lift, carry, push, or pull up to 50 pounds with or without reasonable accommodation.
Nice To Haves
- Knowledge of Milwaukee's restaurants, attractions, entertainment, and local events preferred; enthusiasm for local history, art, and culture strongly desired.
- Proficiency with hotel technology systems, including Opera Property Management System and standard computer applications, preferred.
Responsibilities
- Deliver exceptional, personalized service by welcoming guests warmly and anticipating needs to create memorable experiences.
- Arrange and coordinate guest services, including dining reservations, transportation, entertainment, tours, special events, and other local experiences.
- Provide expert recommendations on local restaurants, attractions, cultural events, and entertainment tailored to guest interests.
- Support Front Desk operations as needed, including guest inquiries, reservations, check-in/check-out assistance, and billing questions.
- Manage VIP guest experiences by coordinating special requests, preferences, amenities, and recognition opportunities across departments.
- Resolve guest concerns professionally and proactively, ensuring a seamless and exceptional stay experience.
- Maintain strong relationships with local vendors and internal departments to deliver outstanding service and exceed guest expectations.
- Promote and lead the hotel's signature Art Tour Program while sharing the property's history, artwork, and traditions to enrich the guest experience.
Benefits
- Competitive Pay, Early Wage Access, and Paid Time Off
- Discounted On-Site Self-Parking
- 401(k) employer match
- Access to Employee Assistance Programs
- Career growth opportunities, with the ability to transfer between properties while maintaining service longevity.
- Complimentary, well-balanced meal every shift.
- Room discounts at Marcus Hotels & Resorts, Historic Hotels of America, and Preferred Hotel properties.
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golf courses, ski resorts, spas, and discounted movie tickets at Marcus Theaters
- Health and Benefit packages are available for full-time associates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
