Concierge- Gloucester

Edgewood Properties•Washington Township, NJ

2d•Onsite

About The Position

Concierge will play a pivotal role in the daily operations of our leasing and management office. You will serve as the first point of contact for residents, prospective residents, and visitors. Your primary focus will be on delivering exceptional customer service, fostering a welcoming atmosphere, and ensuring a seamless living experience for all residents. Candidate will work Full-Time at The Lofts at Gloucester, our luxury property in Blackwood, NJ.

Requirements

Strong communication and organizational skills.
Ability to multitask and manage time effectively.
Familiarity with social media platforms.
Basic understanding of maintenance coordination and lease management.
Basic MS Office knowledge.

Nice To Haves

Experience in property management or customer service is preferred.

Responsibilities

Oversee the front desk, warmly greeting residents, guests, vendors, and contractors.
Provide community and amenity information, assist residents with key/gate card requests, and facilitate inquiries.
Offer refreshments to guests waiting to meet with a leasing consultant.
Assist with service requests by entering them into the system or guiding residents on self-submission.
Develop in-depth knowledge of the community to provide recommendations for local dining and entertainment options.
Engage with residents and prospective residents to enhance customer experience and resident retention.
Support the Senior Concierge, Resident Specialist, and Leasing Team in planning and executing resident events such as parties, movie nights, and special celebrations.
Arrange small gestures for resident milestones, including birthdays, engagements, weddings, and losses.
Manage the package room, ensuring accurate acceptance, resident notifications, and proper distribution.
Maintain office cleanliness, restock coffee bars, and monitor office supplies.
Prepare leasing materials such as brochures and floor plans for prospective residents.
Ensure model and vacant units are clean and ready for tours.
Handle opening and closing procedures for the leasing office, ensuring readiness each day.
Route calls efficiently, schedule tours and appointments, and assist with general inquiries.
Provide administrative support to the Property Manager as needed.
Oversee the weekly Sunday breakfast, including shopping, setup, and cleanup.
Regularly update the community's social media platforms with high-quality content showcasing the community lifestyle and promoting available units.