Concierge

Fontainebleau Las Vegas•Las Vegas, NV

43d•$21 - $23•Onsite

About The Position

The Concierge provides personalized and anticipatory service, catering to guests' individual needs and preferences. This position is responsible for creating unforgettable experiences by offering expert recommendations, arranging reservations, coordinating transportation, and providing local insights to enhance guests' stay.

Requirements

Must be at least 21 years of age.
Bachelor's degree in hospitality management, tourism, or a related field and/or equivalent combination of education and experience
Minimum of six (6) months of experience in Concierge, Front Desk, or Guest Services for a large-scale, luxury resort preferred
Highly motivated and energetic personality with a strong commitment to excellence in hospitality
Ability to maintain composure when working in busy and stressful situations
Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment
Ability to maintain the confidentiality of sensitive guest and company information
Basic technical literacy, with a strong understanding of hospitality management programs and other hotel technology innovations (automation, smart rooms, etc.)
Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
Demonstrated ability in maintaining consistent, high-quality service levels
Excellent communication and interpersonal skills, with a polished and professional demeanor
Strong customer service orientation with a passion for creating memorable guest experiences
Proficiency in using concierge and reservation systems, as well as Microsoft Office Suite (Word, Excel, Outlook)
In-depth knowledge of local attractions, restaurants, events, and cultural offerings
Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and communicate verbally in English.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Les Clefs d’Or membership preferred

Responsibilities

Deliver exceptional guest service, warmly welcoming guests, and attend to their needs throughout their stay
Act as the main point of contact for guests, providing personalized assistance and addressing inquiries and requests promptly
Proactively asks questions to identify guests’ needs and makes recommendations for additional services and amenities to both maximize revenue and enhance the guest experience
Be well versed in the resort, hotel features and services including all outlets, hours of operation, always promoting on property activities and events available to guests
Offer informed recommendations for local attractions, dining, entertainment, cultural events, and exclusive experiences
Coordinate restaurant reservations, spa appointments, tours, and other guest requests, ensuring preferred times and seamless arrangements
Arrange transportation services, including airport transfers, private chauffeurs, and car rentals, to meet guests' travel needs
Secure tickets for special events, concerts, shows, and cultural performances based on guest preferences
Maintain an organized and aesthetically pleasing concierge desk, ensuring it is well-stocked with informational materials and local guides
Assist with planning and organizing special occasions, celebrations, and surprises for guests
Maintain vigilance and awareness of guest safety and security, reporting any suspicious activities or incidents
Handle guest concerns or issues with empathy and efficiency, finding timely resolutions or escalating matters to the relevant management
Establish and maintain positive relationships with external partners, such as tour operators, restaurants, and entertainment venues
Assist with administrative duties, such as preparing reports, maintaining records, and managing concierge requests