Concierge

Spire Hospitality•Covington, KY

37d•Onsite

About The Position

Concierge at the Cincinnati Marriott at RiverCenter. This hotel is located steps from the Ohio River, within walking distance of The Banks, Great American Ballpark, Paycor Stadium, and a skybridge walk from the Northern Kentucky Convention Center. SPIRE Hospitality, the management company, specializes in creating memorable guest experiences and delivering best-in-class service, providing support, tools, and opportunities for career growth.

Requirements

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
Ability to listen effectively, to speak and write English clearly.
Ability to stand, walk and/or sit and continuously perform essential job functions.
Hearing and visual ability to observe and detect signs of emergency situations.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Responsibilities

Greet customers immediately with a friendly and sincere welcome.
Make personal connection with each guest and respond to guest cues (anticipate their needs).
Use a clear, understandable speaking voice, exercise judgment, and respond to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
Maintain a very clean and organized area to ensure all guests have what they need at any time during the day and maintain a fresh clean feel for the area.
Ensure Concierge Lounge is kept clean and stocked with the proper food & beverage for the given time of day.
Follow proper food handling techniques and food safety procedures.
Ensure all equipment is working properly including fridge, warmers & access door. Anything out of order must be reported to Supervisor and Engineering in order to guarantee a quick fix.