Concierge (Temporary)

Four Seasons Hotels and Resorts•Oahu, HI

7d•Onsite

About The Position

Four Seasons Resort O’ahu at Ko Olina is looking for a Temporary Full Time Concierge who has a passion for excellence and the spirit of aloha. The Concierge reports to the Director of Guest Exeperience and is responsible for taking care of a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction. We are looking for an energetic, experienced customer service professional with excellent interpersonal skills, ability to multitask, have a passion for service and hospitality. Applicants will be a willing team player, comfortable with computer systems including Opera and willing to accept assignments on as need basis, in order to promote team work. Flexibility to work early mornings, evenings, weekends and holidays.

Requirements

Candidate must be fluent in English, both verbal and written
Japanese language skills are preferred
Extensive & thorough knowledge of local area
Excellent communication and organization skills
Previous customer experience and ability to work effectively under pressure
Service Passion
Requires attention to detail and problem solving skills
Successful candidates must possess legal work authorization in the United States.

Responsibilities

Responsible for taking care of a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
Storing and retrieving of guest luggage and packages.
Processing of all guest correspondence.
Staying knowledgeable about activities at the location.
Establishing contacts with vendors to provide updated and current information to guests.