Concierge Monday 4-7pm & On Call

Great Lakes Mgmt Co•Maplewood, MN

2d•Onsite

About The Position

We are seeking a warm, professional, and dependable Concierge to join our team. In this role, you will provide courteous and efficient reception services to residents, staff, and visitors while serving as a central communication hub during both daily operations and emergencies. This is a great opportunity for someone who is patient, compassionate, and service-focused, and enjoys creating a welcoming environment for others.

Requirements

Minimum 1 year of receptionist experience (multiline phone system preferred)
High School Diploma or GED
Strong customer service and interpersonal skills
Strong communication, problem-solving, and judgment abilities
Ability to relate to and support an aging population
Basic computer proficiency in Microsoft Office and Excel
Pleasant and professional phone presence
Professional appearance and demeanor
Patient, compassionate, and service-oriented approach
Ability to read, write, spell, perform basic math, and communicate effectively in English

Responsibilities

Greet and assist residents, visitors, and staff in a professional and courteous manner
Answer phones and respond to inquiries promptly and accurately
Maintain confidentiality and handle sensitive information with discretion
Monitor lobby and reception areas to support resident safety and awareness
Ensure timely staff response to resident or visitor needs
Accurately take and relay messages, prioritizing urgent matters
Follow security procedures including monitoring keys, pagers, and camera systems
Be knowledgeable of community services and assist with general inquiries
Respond to emergencies including fire, severe weather, power outages, resident elopement, and 911 calls following community procedures
Perform administrative and support tasks
Complete assigned duties within designated timeframes
Adhere to all GLMC policies and procedures