Concierge - On Call

San Manuel Band of Mission Indians•Las Vegas, NV

4d•Onsite

About The Position

The Hotel Concierge is a hospitality professional that is responsible for providing a wide range of services and recommendations to hotel guests with a heavy focus on Palms amenities, venues, and experiences but also surrounding area attractions such as tours, transportation, car rentals, excursions, golf arrangements, etc. The Concierge is an outgoing and motivated individual who thrives in a highly interactive environment and is an ambassador of Guest Experience at Palms. The Concierge’s high visibility requires a strong sense of professionalism, including the continuous championing of the goals and priorities of the Palms Casino Resort.

Requirements

Minimum 21 years of age
Minimum 1 year experience preferred, performing same or similar job functions in the Vegas market, preferably at mid-level to luxury hospitality resorts.
Ability to effectively communicate in English, both written and verbal
Outstanding guest service skills
Excellent verbal and interpersonal skills
Must have the ability to meet or exceed goals, as well as excel in customer service standards.
Must be comfortable exchanging names with customers
Ability to maintain a positive and professional demeanor in a fast-paced environment
High school diploma or equivalent preferred
Able to successfully use computers and calculators
Ability to compute basic mathematical calculations quickly and accurately (add, subtract, multiply and divide numbers)

Responsibilities

Exceed the guests’ needs by asking open-ended questions with the intent of assisting guests with an itinerary.
Is knowledgeable and confident about all of the Palms venues and proactively sells Palms restaurants, events, nightlife, merchandise, and experiences.
Provides outstanding guest service to all guests with an enthusiastic greeting and engages in friendly conversation, while educating, informing and focusing on each guest to drive performance results.
Obtains assigned bank and ensures accuracy of contracted monies
Documents & assists with all guest questions, requests, complaints or problems
Maintains confidentiality of guest information and pertinent property data
Remains knowledgeable at all times of all property features, services, and hours of operation
Performs other duties as assigned