Concierge-Prn

Memorial Regional Health•Craig, CO

About The Position

This is a PRN Position. The Concierge must approach daily work activities with an “everything is my job” attitude. They must have above-average communication skills with a solid grasp of proper grammar and a strong command of the English language. The Concierge must be able to pleasantly accommodate/communicate with a broad range of guests with a variety of needs and have the ability to smile for an entire shift and convey genuine enthusiasm and happiness. They will function as a daily liaison between employees, patients, visitors and the MRH Admin team. The Concierge must be proactive, approachable, and solution-focused. They will develop, implement, and monitor scripting tools to be utilized throughout the hospital in accordance with service excellence programs. The Concierge must have strong conflict resolution skills and the ability to de-escalate angry or displeased guests. They must be proficient in the Microsoft Office platform with an ability to create basic Excel spreadsheets and maximize Word capability. The Concierge must be able to collaborate and work effectively with diverse personalities and skill sets to achieve common goals and maintain an outstanding attendance record. They must understand the organizational structure and be capable of determining what situations require the assistance or support of management and what situations should be handled at the concierge level. The Concierge must be comfortable with empowerment to make decisions and take action with the best interest of MRH in mind. They must understand the importance of building and maintaining knowledge of community venues, establishments, and events in order to provide exceptional assistance to visitors, guests, and employees. The Concierge must set an example for customer service for all employees to emulate. They will make recommendations for new/additional services and amenities based on customer feedback. The Concierge must be a champion and cheerleader for MRH – not only at the hospital, but when representing MRH in the community. They will seek an understanding of MRH’s strategic plan expectations and be willing to proactively identify and seek resolutions when something is not up to standard. The Concierge will uphold dress code standards without fail. They will develop strong relationships with area businesses to ensure the best service for MRH visitors and guests who are referred to said businesses. The Concierge will develop a thorough understanding of all key services and amenities and possess the ability to deliver service or information about service in an exceptional and timely manner. Such services include: dining room hours, information and menus; facility services, hours and locations; physicians, key staff and administration, etc. The Concierge serves as a primary resource for visitors and guests seeking information, assistance, or recommendations and is a liaison between guests and other departments in an effort to provide an exceptional experience. Performs other duties as assigned. The Concierge demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner. Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors. Adheres to the MRH attire and dress code in accordance with organizational policies and procedures. Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively. Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required. Maintains strict patient confidentiality at all times. Reports to work punctually and completes assigned duties within established timeframes. Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives. Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies. Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.

Requirements

Must approach daily work activities with an “everything is my job” attitude.
Must have above-average communication skills with a solid grasp of proper grammar and a strong command of the English language.
Must be able to pleasantly accommodate/communicate with a broad range of guests with a variety of needs.
Must have the ability to smile for an entire shift and convey genuine enthusiasm and happiness.
Must be proactive, approachable, and solution-focused.
Must have strong conflict resolution skills and the ability to de-escalate angry or displeased guests.
Must be proficient in the Microsoft Office platform with an ability to create basic Excel spreadsheets and maximize Word capability.
Must be able to collaborate and work effectively with diverse personalities and skill sets to achieve common goals.
Must understand the importance of building and maintaining knowledge of community venues, establishments, and events in order to provide exceptional assistance to visitors, guests, and employees.
Must set an example for customer service for all employees to emulate.
Must be a champion and cheerleader for MRH – not only at the hospital, but when representing MRH in the community.
Seeks an understanding of MRH’s strategic plan expectations and is willing to proactively identify and seek resolutions when something is not up to standard.
Upholds dress code standards without fail.
Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
Must be at least 18 years of age.
Must be legally authorized to work in the United States.
Must successfully pass a background check.
Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
Must complete an Employee Health meeting prior to starting employment.

Nice To Haves

21 for positions requiring driving, with a valid driver’s license.

Responsibilities

Function as a daily liaison between employees, patients, visitors and the MRH Admin team.
Develops, implements, and monitors scripting tools to be utilized throughout the hospital in accordance with service excellence programs.
Maintains an outstanding attendance record.
Understands the organizational structure and is capable of determining what situations require the assistance or support of management and what situations should be handled at the concierge level.
Makes recommendations for new/additional services and amenities based on customer feedback.
Develops strong relationships with area businesses to ensure the best service for MRH visitors and guests who are referred to said businesses.
Develops a thorough understanding of all key services and amenities and possesses the ability to deliver service or information about service in an exceptional and timely manner.
Serves as a primary resource for visitors and guests seeking information, assistance, or recommendations and is a liaison between guests and other departments in an effort to provide an exceptional experience.
Performs other duties as assigned.
Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
Maintains strict patient confidentiality at all times.
Reports to work punctually and completes assigned duties within established timeframes.
Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.