CONCIERGE-PRN

Memorial Regional Health•Craig, CO

8d•$20 - $27

About The Position

This is a PRN (as needed) position for a Concierge. The role requires an "everything is my job" attitude, excellent communication skills, and the ability to interact positively with a diverse range of guests. The Concierge will serve as a liaison between employees, patients, visitors, and the MRH Admin team, developing and implementing service excellence programs. Strong conflict resolution skills, proficiency in Microsoft Office (Word and Excel), and the ability to collaborate effectively are essential. The position also involves maintaining an outstanding attendance record, understanding organizational structure to determine appropriate actions, and being empowered to make decisions. Building knowledge of community resources and setting an example for customer service are key aspects of the role. The Concierge will make recommendations for new services based on customer feedback and act as a champion for MRH in the community. Understanding and supporting MRH’s strategic plan, upholding dress code standards, developing relationships with local businesses, and possessing thorough knowledge of MRH services are also required. The Concierge will be a primary resource for information and assistance, acting as a liaison between guests and other departments to ensure an exceptional experience. Additionally, the role requires full commitment to MRH’s CHOICE values, maintaining positive working relationships, adhering to dress code, demonstrating initiative, completing required education, maintaining patient confidentiality, reporting to work punctually, contributing to performance improvement, ensuring regulatory compliance, and following safety procedures.

Requirements

Must have above-average communication skills with a solid grasp of proper grammar and a strong command of the English language.
Must be proactive, approachable, and solution-focused.
Must have strong conflict resolution skills.
Must be proficient in the Microsoft Office platform with an ability to create basic Excel spreadsheets and maximize Word capability.
Must be able to collaborate and work effectively with diverse personalities and skill sets to achieve common goals.
Must understand the organizational structure and be capable of determining what situations require the assistance or support of management and what situations should be handled at the concierge level.
Must be comfortable with empowerment to make decisions and take action with the best interest of MRH in mind.
Must understand the importance of building and maintaining knowledge of community venues, establishments, and events in order to provide exceptional assistance to visitors, guests, and employees.
Must be at least 18 years of age.
Must be legally authorized to work in the United States.
Must successfully pass a background check.
Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
Must complete an Employee Health meeting prior to starting employment.

Nice To Haves

21 for positions requiring driving, with a valid driver’s license.

Responsibilities

Approach daily work activities with an “everything is my job” attitude.
Accommodate/communicate pleasantly with a broad range of guests with a variety of needs.
Smile for an entire shift and convey genuine enthusiasm and happiness.
Function as a daily liaison between employees, patients, visitors and the MRH Admin team.
Develop, implement, and monitor scripting tools to be utilized throughout the hospital in accordance with service excellence programs.
Resolve conflicts and de-escalate angry or displeased guests.
Collaborate and work effectively with diverse personalities and skill sets to achieve common goals.
Maintain an outstanding attendance record.
Determine what situations require the assistance or support of management and what situations should be handled at the concierge level.
Make decisions and take action with the best interest of MRH in mind.
Build and maintain knowledge of community venues, establishments, and events to provide exceptional assistance to visitors, guests, and employees.
Set an example for customer service for all employees to emulate.
Make recommendations for new/additional services and amenities based on customer feedback.
Be a champion and cheerleader for MRH – not only at the hospital, but when representing MRH in the community.
Seek an understanding of MRH’s strategic plan expectations and proactively identify and seek resolutions when something is not up to standard.
Uphold dress code standards without fail.
Develop strong relationships with area businesses to ensure the best service for MRH visitors and guests who are referred to said businesses.
Develop a thorough understanding of all key services and amenities and possess the ability to deliver service or information about service in an exceptional and timely manner.
Serve as a primary resource for visitors and guests seeking information, assistance, or recommendations.
Act as a liaison between guests and other departments in an effort to provide an exceptional experience.
Perform other duties as assigned.
Demonstrate full commitment to the CHOICE values of MRH and consistently represent the organization in a positive, professional manner.
Establish and maintain effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
Adhere to the MRH attire and dress code in accordance with organizational policies and procedures.
Exhibit initiative and self-motivation; maintain a consistent level of productivity and manage time and responsibilities effectively.
Complete all required annual education, training, in-services, and licensure/certification updates; actively participate in departmental and organizational meetings or reviews meeting minutes as required.
Maintain strict patient confidentiality at all times.
Report to work punctually and complete assigned duties within established timeframes.
Actively contribute to departmental and organization-wide performance improvement and continuous quality initiatives.
Ensure compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
Follow all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.