Concierge (Overnight)
About The Position
Cogir Senior Living, based in Scottsdale, Arizona, oversees a network of senior living communities nationwide. They are a trusted leader in senior housing, dedicated to growth while maintaining a commitment to exceptional care for residents and a supportive, growth-focused environment for their team members. Cogir's culture is rooted in the core values of human focus, creativity, and excellence. The Concierge is an important part of the brand and has a dynamic role in their community as the first point of contact with residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.
Requirements
- High School Diploma or equivalent.
- At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
- Working knowledge of various computer systems, including Word, Excel, and Outlook.
- Patience and willingness to assist our residents, visitors, and team members.
- Friendly, assertive, professional, outgoing, multitasked, and organized.
- Excellent communication skills.
- Availability to work flexible shifts, including weekends and holidays.
- Ability to maintain confidentiality and adhere to ethical standards.
Responsibilities
- Answer a multi-line telephone, directing calls and inquiries as needed.
- Greet all families, residents, guests, and vendors with a smile.
- Maintain outside visitor logs and monitor access to the community.
- Assist residents with scheduling transportation, activities, or appointments.
- Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
- Order office supplies.
- Address resident concerns or questions and escalate issues to management when necessary.
- Complete work order requests.
Benefits
- Competitive wages
- Training
- Growth opportunities
- Early access to paycheck
- Health, Dental, Vision, and Life Insurance
- Paid Vacation, Holidays, and Sick Leave
- 401K with company match
- Free meals at work
- Employee Assistance Program
- Generous Employee Referral Program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
