Overnight Concierge Officer

SFM Services•Medley, FL

9d•Onsite

About The Position

The Overnight Concierge Officer serves as the primary point of contact for residents, guests, vendors, and emergency personnel during the overnight shift ( 11:00 PM – 7:00 AM ) at a luxury condominium community. This position combines exceptional customer service with strong security awareness to maintain a safe, secure, and welcoming environment while ensuring the comfort and satisfaction of residents. Working independently throughout the night, the Concierge Officer is responsible for monitoring building operations, controlling access, conducting routine security patrols, responding to resident requests, and promptly addressing security, safety, or maintenance concerns. The officer greets and assists residents, guests, delivery personnel, contractors, and emergency responders while enforcing building policies and maintaining a professional and courteous demeanor at all times.

Requirements

Minimum of three years of experience as a Security Officer with a strong background in customer service preferred.
High School Diploma or equivalent required.
Valid Class ‘D’ Security Officer License highly preferred
Fluency in both English and Spanish is preferred.
Proficiency in English is required, with strong verbal and written communication skills.
Although this position adheres to a fixed schedule, it necessitates flexibility, as there may be instances where the individual is required to work outside of regular hours.
Furthermore, the role requires adaptability in collaborating and attending all mandatory meetings.
Experience with visitor management systems.
Strong attention to detail and ability to identify security risks.
Ability to remain calm and composed in high-pressure or emergency situations.
Reliability and punctuality in attending work.
Adhere to grooming standards as outlined in SFM’s Employee Handbook.
Must pass a pre-employment screening including Level II Background Check and drug test.

Responsibilities

Exhibits excellent customer service, communication, and time management skills.
Enforces building policies and procedures to ensure proper facility use.
Monitors and promptly responds to emergency response systems and situations in an efficient manner.
Greets and assists city officials, guests, employees, delivery personnel, and contractors, ensuring timely issue resolution.
Operates and maintains security access control systems, ensuring all facility areas are properly documented.
Monitors and controls access to the building and parking areas to maintain security.
Ensures a secure environment throughout the building and property at all times.
Adheres to safety protocols and maintains a safe work environment.
Handles interactions with dissatisfied individuals professionally and tactfully.
Observes and reports deferred maintenance or safety concerns via TrackTik, notifying facilities and management as needed.