Concierge, Part Time

Providence Life Services•Elmhurst, IL

9d•Onsite

About The Position

Park Place of Elmhurst is an elegant five-star community conveniently located across the street from Edward Elmhurst hospital. Here at Park Place of Elmhurst, we offer a continuum of care with the security of lifecare. Our residents also have access to assisted living, short-term rehabilitation, skilled nursing, and memory support right on campus. We are seeking a compassionate and service-oriented Healthcare Concierge to join our senior living community. This role serves as a welcoming presence for residents, families, and visitors, ensuring a supportive, respectful, and engaging environment. The Healthcare Concierge plays a key role in enhancing the overall resident experience by assisting with daily needs, coordinating services, and fostering meaningful connections.

Requirements

At least 2-4 years of experience in customer service/relations
Enjoy working with seniors
Desire to work with and make a daily difference in the lives of the geriatric population
Ability to handle multiple tasks and priorities
Excellent time management and organizational skills
Ability to meet deadlines
Good public relations, communication, general office, clerical and telephone skills
Independent and self-motivated
Responsible in assisting all staff to proactively ensure resident needs are met
Strong verbal and written communication skills
Ability to relate well to residents and their families
Neat, professional, courteous manner and appearance
Friendly, compassionate, and empathetic to all customers and prospects

Nice To Haves

Experience in senior living, assisted living, or memory care settings
Strong problem-solving and conflict resolution abilities
Ability to build trust and meaningful relationships with residents and families

Responsibilities

Handle stressful situations with a calm demeanor and pleasant manner
Communicate effectively and build interpersonal skills with a strong customer service orientation and comfort level working with seniors
Multitask effectively, handling work orders, guest suite reservations, and resident accommodations efficiently
Manage and share information as appropriate to ensure resident needs are met in a timely manner
Maintain discretion and professionalism
Utilize Microsoft Office Suite software and be comfortable with computer systems