Concierge, Part Time

Park Place of Elmhurst•Elmhurst, IL

9d•Onsite

About The Position

Park Place of Elmhurst is an elegant five-star community conveniently located across the street from Edward Elmhurst hospital. Here at Park Place of Elmhurst, we offer a continuum of care with the security of lifecare. Our residents also have access to assisted living, short-term rehabilitation, skilled nursing, and memory support right on campus. We are seeking a compassionate and service-oriented Healthcare Concierge to join our senior living community. This role serves as a welcoming presence for residents, families, and visitors, ensuring a supportive, respectful, and engaging environment. The Healthcare Concierge plays a key role in enhancing the overall resident experience by assisting with daily needs, coordinating services, and fostering meaningful connections.

Requirements

At least 2-4 years of experience in customer service/relations
Must enjoy working with seniors. Have a desire to work with and make a daily difference in the lives of the geriatric population.
Ability to handle multiple tasks and priorities and have excellent time management and organizational skills and be able to meet deadlines
Possess good public relations, communication, general office, clerical and telephone skills
Must be independent and self-motivated.
Responsible in assisting all staff to proactively ensure resident needs are met
Strong verbal and written communication skills
Ability to relate well to residents and their families
Have a neat, professional, courteous manner and appearance.
Be friendly, compassionate, and empathetic to all customers and prospects

Nice To Haves

Experience in senior living, assisted living, or memory care settings
Strong problem-solving and conflict resolution abilities
Ability to build trust and meaningful relationships with residents and families

Responsibilities

Handle stressful situations with a calm demeanor and pleasant manner
Excellent communication and interpersonal skills with a strong customer service orientation and comfort level working with seniors
Effective multitasker, handling work orders, guest suite reservations, and resident accommodations efficiently
Capable of managing and sharing information as appropriate to ensure resident needs are met in a timely manner
Superior organization skills
Adept at maintaining discretion and professionalism
Familiar with Microsoft Office Suite software, and comfortable with computer systems