Concierge

CenterWell • The Villages, FL

21h • $37,440 - $42,500 • Onsite

About The Position

Concierge embodies our core value of hospitality; going above and beyond to enhance our guest experience as an integral part of the customer’s journey. This front of the house role is not a destination-in-itself, but rather acts as the friendly and helpful guide that can quickly and comfortably recognize the spoken or unspoken need of each visitor and connect them to the proper solution or next step. Duties may include greeting and welcoming guests, knowledge of building and all tenants, wayfinding assistance, access to wheel chairs, coordination with hotel staff related to accommodations, etc. Not only does a Concierge provide assistance, share helpful information or assist guests to various destinations, but most importantly, with professionalism and a warm welcome, they help each and every guest feel immediately at home in The Center for Advanced Healthcare. With pride for The Villages and all it has to offer, paired with a genuine desire to serve and help others, the Concierge contributes to creating lasting first impressions and establishes the beginning of an unforgettable experience with us here in Florida’s Friendliest Hometown!

Requirements

• Basic computer skills
• Must be able to confidently and effectively communicate with customers, guests and team members
• Strong interpersonal skills

Nice To Haves

• Previous customer service experience
• Previous experience working in a healthcare setting

Responsibilities

• Provide a welcoming environment by greeting guests in a friendly, professional and approachable manner at all times.
• Cultivate an inviting and helpful environment by keeping all lobby areas beautiful, tidy and well attended. Notify appropriate service for any repairs or maintenance issues
• Model a positive approach to teamwork, strong communication skills and the ability to handle multiple priorities at once
• Continually round lobby areas to assess guest’s needs and identify the appropriate solutions or next steps
• Connect guests with appropriate center tenant and hotel representatives
• Maintain a working knowledge of Primary Care Amenities and Services, and the center’s amenities & services; sharing helpful information when pertinent
• Distribute amenity, business, service and medical information to guests upon request
• Knowledge of The Villages and surrounding localities to be able to assist guests with directions or inquiries
• Answer incoming lobby phone line and assist callers with questions and requests; making outbound calls
• Participate in special hosting events at the center
• Attend special meetings, educational sessions, and assist in training of new team members

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed