Concierge

Sonata Lake Mary•Lake Mary, FL

11d•Onsite

About The Position

Concierge You. Belong. Here. At Sonata Lake Mary we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere! If that's not reason enough, as a certified Great Place to Work for 8 years in a row, we proudly offer eligible team members: Medical, Dental and Vision benefits Company-paid Life Insurance and Voluntary Disability Generous Paid Time Off (PTO) Plan and paid holidays 401(k) Retirement Savings Plan with company match You deserve to be part of our thriving culture! Apply today! Job Summary: The Concierge serves as an ambassador for the Community. He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

Requirements

High School Diploma required.
Must possess a high degree of interpersonal relations skills and ability to relate to a variety of people and personalities.
Requires considerable initiative and judgment.
Must have word-processing and clerical skills.
Must be able to work flexible hours and participate in holiday activities.

Responsibilities

Provides positive first impression to all who enter the Community.
Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
Greets all visitors in a friendly, courteous, and professional manner.
Screens and requires visitors to “sign in” at reception desk.
Notifies Residents of visitors.
Instructs Resident’s visitor according to Resident’s instructions.
Receives and processes incoming mail.
Accepts all outgoing mail/packages.
Types, copies, orders, and maintains inventory of office supplies, performing other clerical duties as assigned.
Maintains and updates Emergency Phone Number Log and keeps log at front desk.
Maintains and updates emergency contact information on each Resident and keeps information at front desk.
Assists managers with various clerical responsibilities.
Pages staff as necessary.
Takes RSVPs for special functions, as necessary.
Oversees sign-up for scheduled transportation.
Hands out maintenance requests forms and passes them onto Environmental Services Director.
Performs other duties as necessary, to include light housekeeping duties.
Follows all emergency procedures.
Understands all safety policies and procedures.
Communicates effectively with all staff.
Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.