Part-Time Concierge - 2nd Shift

Village Green•Detroit, MI

13h•Onsite

About The Position

Village Green is searching for enthusiastic individuals to join our Concierge team and be the first point of contact at our award-winning apartment communities. The concierge serves as a customer service/sales consultant and hospitality ambassador. This role involves satisfying resident requests, questions, and needs, serving as a liaison to the Management office, and assisting in renting apartments when the leasing office is closed or needs dictate. The schedule includes Saturdays, Sundays, and Holidays with shifts from 4pm to 12am.

Requirements

HS Diploma or GED required
Ability to apply good common sense when assisting residents and their guests
Must have the availability to work a flexible schedule any day of the week
Ability to resolve minor problems while maintaining a friendly and professional manner
Ability to communicate effectively
Must be team oriented

Nice To Haves

Persuasive sales and marketing skills
Excellent communication and negotiating abilities
Customer service oriented

Responsibilities

Greet residents, guests, and prospects warmly and professionally.
Manage lobby/front desk operations, including package handling, visitor check-in, and access control.
Coordinate resident services such as amenity reservations and maintenance follow-ups.
Monitor and maintain cleanliness and organization of lobby and shared spaces.
Assist with scheduling tours and managing the guest log.
Provide prompt, courteous assistance with resident inquiries or concerns.
Follow up on maintenance requests to ensure resident satisfaction.
Support communication efforts such as event reminders, notices, and newsletters.
Help coordinate community events and engagement initiatives.
Follow up with prospects after tours or inquiries to maintain engagement.
Assist in preparing tour materials and keeping marketing collateral stocked.
Update prospect traffic logs and CRM system as needed.
Share general information about apartment availability, pricing, and amenities (referring detailed questions to leasing staff).