2nd-Shift (Weekend) Concierge

LINK Property Management•Columbus, OH

3d•Onsite

About The Position

As a Concierge, you will serve as the face of Miranova Condominium and play a critical role in creating a welcoming, safe, and professional environment for residents, guests, vendors, and contractors. This position is responsible for managing building access, assisting residents with daily needs, coordinating amenities and deliveries, and supporting building operations while delivering exceptional customer service. This is an excellent opportunity to join a growing and dynamic company with a broad future and a promote-from-within company culture.

Requirements

High school diploma or equivalent required.
Exceptional customer service and interpersonal skills.
Strong verbal and written communication skills.
Ability to remain professional, calm, and composed in high-pressure situations.
Strong attention to detail and organizational skills.
Ability to multitask and prioritize responsibilities in a fast-paced environment.
Strong sense of accountability, ownership, and reliability.
Ability to work independently while collaborating effectively with team members.
Proficiency with technology and willingness to learn building management software systems.
Ability to sit, stand, and walk throughout the workday.
Ability to patrol building grounds and parking areas regularly.
Ability to lift and carry packages and other items weighing up to 50 pounds.
Ability to work in a lobby, residential, and hospitality-style environment.
Ability to respond quickly and effectively during emergency situations.

Nice To Haves

Previous experience in hospitality, concierge services, customer service, residential communities, hotels, or security operations preferred.

Responsibilities

Greet residents, guests, vendors, and contractors in a professional, friendly, and welcoming manner.
Manage building access by verifying visitors, contractors, deliveries, and service providers.
Answer and direct incoming phone calls and correspondence while providing timely and accurate information.
Assist residents with requests including package delivery, grocery assistance, key assistance, amenity reservations, and other concierge services.
Monitor security cameras and conduct routine patrols of the building, grounds, and parking garage.
Maintain knowledge of building security systems, emergency procedures, and safety protocols.
Respond appropriately to emergency situations, including fire, elevator, medical, and security incidents.
Coordinate resident meeting room reservations and serve as a central point of contact for resident services.
Manage package deliveries through Building Link, including package registration, notifications, and resident delivery requests.
Verify contractor work orders and issue building access credentials when appropriate.
Document incidents, property damage, building concerns, and shift activities through Building Link and shift logs.
Perform monthly safety inspections and report deficiencies through the work order system.
Support management with special projects and operational initiatives.
Assist with valet parking services for residents and guests as needed.
Foster positive relationships with residents while delivering a luxury hospitality experience.