Concierge - Aspira Spa

The Osthoff Resort•Elkhart Lake, WI

3d•Onsite

About The Position

The Spa Concierge is responsible for creating an exceptional guest experience by welcoming guests, providing orientation to the spa facilities, and ensuring the highest level of personalized service throughout each visit. This position maintains the cleanliness, organization, and presentation of all guest areas, monitors locker room amenities, and assists with daily spa operations. The Spa Concierge also promotes spa services and retail offerings, responds promptly and professionally to guest needs, and helps uphold the luxury standards and Four-Diamond service experience that defines Aspira Spa.

Requirements

High School Diploma
Must have excellent customer service skills
Weekend and holiday availability required
Able to lift, carry, and move supplies (up to 40 pounds) and remain on your feet for extended periods
Ability to learn quickly and accurately
Enjoy working with people and have a friendly, professional, and positive personality
Excellent communication and listening skills
Basic computer knowledge
Ability to perform job functions with attention to detail, speed, and accuracy
Ability to maintain confidentiality of guest information and pertinent hotel data

Nice To Haves

Experience in Wellness or Hospitality Industry preferred

Responsibilities

Issue spa lockers, robes and slippers to guests and then escort guests to their lockers
Provide orientation tour, explaining spa amenities offered and answering guests’ questions
Maintain a safe, clean and well-organized spa environment through consistent monitoring of the changing rooms/facility area
Stock changing room supplies and amenities and maintain accurate supply lists and inventory sheets
Fold and restock laundry for the spa, including towels, sheets, and robes
Review guest appointment/schedules as needed
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
Handle guests’ questions and concerns professionally and courteously
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time
Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
Regularly attend, participate in and support training and staff meetings for the spa
Communicate to management any and all occurrences involving staff or guests in the spa that require attention
All other duties as assigned