Hourly Concierge- FT

KR MANAGEMENT GROUP•Sarasota, FL

1d•Onsite

About The Position

The Front Desk Concierge provides general office support with a variety of clerical activities and related tasks. The position will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties.

Requirements

Is knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity and well-being of all residents in a safe, secure environment
Supports and cooperates with specific procedures and programs for: Safety, including universal precautions and safe work practices, established fire/safety/disaster plans, risk management, and security, report and/or correct unsafe working conditions, equipment repair and maintenance needs
Confidentiality of all data including resident, employee and operations data
Quality Improvement and compliance with all regulatory requirements
Compliance with current law and policy to provide a work environment free from sexual harassment and all illegal discriminatory behavior
Supports and participates in common teamwork: Cooperates and works together with all co-workers
Uses tactful, appropriate communications in sensitive and emotional situations
Follows up as appropriate with supervisor, co-workers or residents regarding reported complaints, problems and concerns
Completes requirements for in-service training, acceptable attendance, uniform and dress codes including personal hygiene, and other work duties as assigned
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to use Microsoft Office products including Word, Excel, PowerPoint, etc. and other computer software programs is required.

Responsibilities

Answers telephones and directs the caller to the appropriate associate. Will transfer a caller to an associate’s voicemail if unavailable.
Greets and directs visitors to the company.
Will take and retrieve messages for various personnel.
Provides callers with information such as company address, directions to the company location, company fax number or internet passcodes and other related information.
Receives, sorts and forwards incoming mail.
Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.) as needed.
Assists in the ordering, receiving, stocking and distribution of office supplies.
Assists with other related clerical duties such as photocopying, faxing, filing, etc.
Maintain the Admission and Discharge Registers.
Maintain the Forwarding Mail list.
Set up and maintain current file and listing of residents and emergency phone numbers.
Assist residents and their families with questions and direct them to the appropriate staff as needed.