Concierge - Overnight - Full Time/Part Time

Village Green•Detroit, MI

1d•Onsite

About The Position

Village Green is seeking enthusiastic individuals for their Concierge team to serve as the first point of contact at their award-winning apartment communities. This role is ideal for someone with persuasive sales and marketing skills, excellent communication and negotiating abilities, and a strong customer service orientation. The concierge acts as a customer service/sales consultant and hospitality ambassador, managing the front desk, satisfying resident requests, and serving as a liaison to the Management office. The position also involves assisting in renting apartments, including providing information, conducting tours, and taking calls when the leasing office is closed or as needed.

Requirements

HS Diploma or GED required
Ability to apply good common sense when assisting residents and their guests
Must have the availability to work a flexible schedule any day of the week
Ability to resolve minor problems while maintaining a friendly and professional manner
Ability to communicate effectively
Must be team oriented

Responsibilities

Greet residents, guests, and prospects warmly and professionally.
Manage lobby/front desk operations, including package handling, visitor check-in, and access control.
Coordinate resident services such as amenity reservations and maintenance follow-ups.
Monitor and maintain cleanliness and organization of lobby and shared spaces.
Assist with scheduling tours and managing the guest log.
Provide prompt, courteous assistance with resident inquiries or concerns.
Follow up on maintenance requests to ensure resident satisfaction.
Support communication efforts such as event reminders, notices, and newsletters.
Help coordinate community events and engagement initiatives.
Follow up with prospects after tours or inquiries to maintain engagement.
Assist in preparing tour materials and keeping marketing collateral stocked.
Update prospect traffic logs and CRM system as needed.
Share general information about apartment availability, pricing, and amenities (referring detailed questions to leasing staff).