Concierge - Overnight - Full Time/Part Time
About The Position
Village Green is seeking enthusiastic individuals to join their Concierge team, serving as the first point of contact at their award-winning apartment communities. The ideal candidate will possess persuasive sales and marketing skills, excellent communication and negotiating abilities, and a strong customer service orientation. The concierge acts as a customer service/sales consultant and hospitality ambassador, being the initial contact for residents, visitors, prospects, and vendors. This role involves satisfying resident requests, questions, and needs, acting as a liaison to the Management office, and assisting in renting apartments, including providing information, conducting tours, and taking calls when the leasing office is closed or as needed.
Requirements
- HS Diploma or GED required
- Ability to apply good common sense when assisting residents and their guests
- Must have the availability to work a flexible schedule any day of the week
- Ability to resolve minor problems while maintaining a friendly and professional manner
- Ability to communicate effectively
- Must be team oriented
Responsibilities
- Greet residents, guests, and prospects warmly and professionally.
- Manage lobby/front desk operations, including package handling, visitor check-in, and access control.
- Coordinate resident services such as amenity reservations and maintenance follow-ups.
- Monitor and maintain cleanliness and organization of lobby and shared spaces.
- Assist with scheduling tours and managing the guest log.
- Provide prompt, courteous assistance with resident inquiries or concerns.
- Follow up on maintenance requests to ensure resident satisfaction.
- Support communication efforts such as event reminders, notices, and newsletters.
- Help coordinate community events and engagement initiatives.
- Follow up with prospects after tours or inquiries to maintain engagement.
- Assist in preparing tour materials and keeping marketing collateral stocked.
- Update prospect traffic logs and CRM system as needed.
- Share general information about apartment availability, pricing, and amenities (referring detailed questions to leasing staff).
Benefits
- quarterly bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
