Concierge

Southwest PropertiesHalifax, NS
Onsite

About The Position

As a Concierge, you’ll become highly skilled in providing exceptional customer service to our residents. We believe in going beyond the necessary to create inspiring environments. To us, a building is so much more than just a collection of walls under a single roof. At Southwest, we believe an innovative, exceptional, thoughtfully designed building can inspire great things to happen inside and around it.

Requirements

  • 1-2 years in a similar role
  • Customer service & sales training
  • Experience in the service industry and security
  • High school education is required
  • Criminal Records Check Completion

Nice To Haves

  • Diploma in hospitality (or equivalent)

Responsibilities

  • Effectively communicate with all residents, commercial tenants, guests, co-workers, contractors, and the general public in a professional manner.
  • Efficiently respond to all resident requests and issues that arise, including coordinating resident requests when they are away from their suite.
  • Maintain a visible, accessible, and approachable presence in the building.
  • Provide local information and recommendations to residents via the concierge directory.
  • Coordinate the delivery of courier and delivery services for residents or Southwest employees; incoming and out-going.
  • Liaise with the Housekeeping staff to ensure overall cleanliness of the building.
  • Respond to minor maintenance requests with assistance & training from the Maintenance team.
  • Check-in Premiere Executive Suites guests.
  • Coordinate move-in and move-out inspections; provide keys and elevator service.
  • Liaise with moving companies to ensure efficient service.
  • Control all access to the complex and maintain the master key control system.
  • Report maintenance and housekeeping issues as required.
  • Monitor and manage in-house security, lighting, and HVAC systems, including parking garage.
  • Ensure parking lots are clear of unauthorized vehicles; issue tickets where appropriate.
  • Update and maintain the daily task log and complete daily checklists.
  • Maintain all master files for door swipes, garage remotes, parking, and storage assignments.
  • Enforce rules of the complex.
  • Remain fully conversant and compliant at all times with emergency response standards; report on all incidents, accidents, and safety hazards.
  • Respond to issues such as noise complaints within the complex including pool and terrace area.
  • Ensure safety and maintenance of pool and terrace area.
  • Execute all reasonable additional assignments determined by the Property Manager, Assistant Property Manager, or any member of the team at Southwest Properties.

Benefits

  • Customizable Plan Options for Health & Dental Coverage (Single/Family Plan Options)
  • Employee & Family Assistance Program
  • 4% Matching GRRSP program
  • Annual Health and Wellness Incentives
  • Employee Transit Allowance
  • Educational Reimbursement for Eligible Employees/Programs
  • Social Events
  • Charitable Donation Matching Program
  • 1 Paid Volunteer Day for an Organization of your Choice
  • 2 Personal Days Annually
  • Employee Discount Program
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service