Concierge

Southwest Properties•Halifax, NS

6d•Onsite

About The Position

As a Concierge, you’ll become highly skilled in providing exceptional customer service to our residents. We believe in going beyond the necessary to create inspiring environments. To us, a building is so much more than just a collection of walls under a single roof. At Southwest, we believe an innovative, exceptional, thoughtfully designed building can inspire great things to happen inside and around it.

Requirements

1-2 years in a similar role
Customer service & sales training
Experience in the service industry and security
High school education is required
Criminal Records Check Completion

Nice To Haves

Diploma in hospitality (or equivalent)

Responsibilities

Effectively communicate with all residents, commercial tenants, guests, co-workers, contractors, and the general public in a professional manner.
Efficiently respond to all resident requests and issues that arise, including coordinating resident requests when they are away from their suite.
Maintain a visible, accessible, and approachable presence in the building.
Provide local information and recommendations to residents via the concierge directory.
Coordinate the delivery of courier and delivery services for residents or Southwest employees; incoming and out-going.
Liaise with the Housekeeping staff to ensure overall cleanliness of the building.
Respond to minor maintenance requests with assistance & training from the Maintenance team.
Check-in Premiere Executive Suites guests.
Coordinate move-in and move-out inspections; provide keys and elevator service.
Liaise with moving companies to ensure efficient service.
Control all access to the complex and maintain the master key control system.
Report maintenance and housekeeping issues as required.
Monitor and manage in-house security, lighting, and HVAC systems, including parking garage.
Ensure parking lots are clear of unauthorized vehicles; issue tickets where appropriate.
Update and maintain the daily task log and complete daily checklists.
Maintain all master files for door swipes, garage remotes, parking, and storage assignments.
Enforce rules of the complex.
Remain fully conversant and compliant at all times with emergency response standards; report on all incidents, accidents, and safety hazards.
Respond to issues such as noise complaints within the complex including pool and terrace area.
Ensure safety and maintenance of pool and terrace area.
Execute all reasonable additional assignments determined by the Property Manager, Assistant Property Manager, or any member of the team at Southwest Properties.

Benefits

Customizable Plan Options for Health & Dental Coverage (Single/Family Plan Options)
Employee & Family Assistance Program
4% Matching GRRSP program
Annual Health and Wellness Incentives
Employee Transit Allowance
Educational Reimbursement for Eligible Employees/Programs
Social Events
Charitable Donation Matching Program
1 Paid Volunteer Day for an Organization of your Choice
2 Personal Days Annually
Employee Discount Program