Concierge

Elegance • Delray Beach, FL

12d

About The Position

The Concierge is responsible for proactively assisting residents, families, visitors, and team members, ensuring a positive experience. This role involves managing the entry area, handling communications, supporting sales and marketing efforts, assisting with business office functions, promoting resident engagement in programming, and adhering to company policies and procedures. The Concierge plays a key role in maintaining a welcoming and efficient environment.

Requirements

• Professional and respectful communication skills.
• Ability to maintain confidentiality.
• Knowledge of company policies and procedures.

Nice To Haves

• Experience in a similar role.
• Familiarity with sales and marketing processes.
• Experience with resident engagement programs.

Responsibilities

• Proactively assist residents, families, visitors, and team members with questions or problems, ensuring a positive experience.
• Greet all visitors and answer incoming calls professionally and respectfully.
• Monitor entry area for visitors and guests, greet, and direct as necessary.
• Answer incoming telephone calls and resident calls, forward calls, and take messages.
• Receive and send packages for residents.
• Assist residents with mailing letters and packages.
• Manage the lobby, ensuring the desk and lobby are clean and neat.
• Create a comfortable and inviting lobby area.
• Assist the Director of Resident Engagement and/or others in promoting programming in the lobby.
• Manage the inquiry process, connecting callers or visiting customers to the appropriate inquiry team member.
• Respond to inquiries and/or conduct tours when the Director of Sales and Marketing, Executive Director, and other Directors are unavailable.
• Facilitate experiences/tours of the community as needed.
• Be knowledgeable and assist in supporting the marketing standards of the community.
• Assist with duties related to the Lead Management Program.
• Assist with assembling marketing packets as needed.
• Assist in processing new resident documentation.
• Assist in the maintenance of resident files and documentation while maintaining confidentiality.
• Promote and encourage residents to participate in programming.
• Follow and communicate company policies and procedures.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed