On-Call Concierge

Fernwood Property Management•Chicago, IL

1d•Onsite

About The Position

The Concierge position is an essential component of the operations team and will perform vital duties pertaining to the daily running of the building. Overview of duties include but are not limited to: providing prompt and courteous service to residents, processing and following up on service requests, move- ins, reviewing and maintaining accessibility of the building, package acceptance and retrieval. We have an opening for (1) on-call role for front desk at Aspire Residences! The pay rate for this role is $19/hour.

Requirements

High school degree or GED required
Minimum two years in a customer service-related role required
Must be a proficient user of Microsoft Office (Word, Excel, Outlook) and Internet navigation
Exceptional customer service and follow-through skills required
Adaptable under pressure and stress of resident concerns and issues
Outgoing personality – enjoys interaction with customers
Self-motivated and able to work with limited supervision; excellent organization skills
Ability to set priorities and handle multiple tasks.
Strong oral and written communication skills; be comfortable interacting and engaging in conversation
Maintains composure within an occasionally stressful environment
ALL new hires will be required to successfully complete a criminal background investigation and a medical examination, which includes a drug screening, prior to employment.
The receipt of satisfactory responses to reference requests, and the provision of satisfactory proof of an applicant's identity and legal authority to work in the United States are also required.

Nice To Haves

Bachelor’s Degree or equivalent work experience preferred
One year in property management or hospitality field preferred
Experience using Salesforce preferred
Previous experience maintaining organization and ability to prioritize in a busy environment is preferred.

Responsibilities

Essential hospitality standards used at all times: eye contact, smile, speak first, engage in polite conversation, and using the resident's name.
Know emergency key procedures (Key Track, key box locations, fire/emergency personnel elevator keys, lock-outs, etc.). Maintain permission to enter forms and issue keys accordingly.
Be aware of company goals for resident satisfaction and resident retention
Participate in ongoing resident relations including telephone calls and resident functions
Ensure that the office, lobby and models are in perfect condition.
Provides access control to the residences. Keep records of visitors, contractors and vendors coming in and out of the building.
Monitor surveillance system and notify staff and management of suspicious activities
Process and notify residents of receipt of dry cleaning, facsimiles, mail, messages, and packages. Assist residents in the sending of mail, messages, and packages.
Greet residents by name with a cheerful and pleasant voice; interaction in a manner where the resident does not feel rushed
Consistently go above and beyond in customer service functions for residents; WOW every resident and their guests
Promote a professional and positive image of the Residential Team and the company
Create an organized, cooperative, and well-run work environment by completing shift checklist and following through on responsibilities
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Display consistent professional and positive attitude and actions when communicating with residents and co-workers
Handle problems or complaints as they come in - listen, apologize with empathy, find a solution and follow through when resolving resident issues
Complete required training programs, which includes fair housing laws
Assist in coordination of efforts between all Concierge staff and other departments within the company
Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance. Perform other reasonable job duties as requested by supervisors
Willing to work a flexible schedule and holidays – this role requires working one weekend day. If a holiday falls during your regular schedule, keeping to the schedule accordingly if not using PTO.
Responsible for the upkeep and presentation of the Residential Concierge desk, ensuring that all supplies are maintained and presentation is professional at all times.
Notify and update all support departments informed of necessary information or requests
Answer all incoming calls and handle accordingly using standard company telephone greeting standards
Assist residents with move-in/move-out procedures, including the scheduling of elevator time