Part-Time Concierge

Fogelman•Germantown, TN

6d•Onsite

About The Position

FOGELMAN is hiring two part-time Concierge Professionals for THORONWOOD APARTMENTS in GERMANTOWN. The Concierge is the first impression of the community and is responsible for providing superior customer service to residents. Duties include managing the front desk, greeting residents and visitors, monitoring surveillance cameras, and providing exemplary customer service.

Requirements

2-4 years Concierge, Front Desk, or customer Service experience.
Availability to work a flexible schedule; any day of the week including weekends.
Self-motivated, self-starter, enthusiastic, resourceful.
Exceptional communication skills - both verbal and written.

Nice To Haves

Flexibility to work the rotating evening and weekend schedule outlined above.
Preferred to be available to fill in as needed for other shifts.

Responsibilities

Manage the front desk.
Greet residents and visitors.
Monitor surveillance cameras.
Provide exemplary customer service.
Greets and assists residents and their guests in a courteous and efficient manner.
Answer the telephone, provide information, forward calls and take messages as necessary.
Ensures the safety and security of the apartment community by being aware and knowledgeable about who is entering and exiting the property.
Ensures non-residents (e.g. guests, tradesmen, deliverymen, etc.) are approved by the resident or the management office.
Watch the surveillance cameras diligently to ensure no one is on property that should not be and no doors are propped open.
Contact the police department as needed.
Performs other job-related duties as assigned.