Concierge Part Time

Cadence Senior Living at Mint Hill by Cogir•Matthews, NC

2d•Onsite

About The Position

Cogir Senior Living, based in Scottsdale, Arizona, oversees a network of senior living communities nationwide. They are dedicated to growth while maintaining a commitment to exceptional care for residents and a supportive, growth-focused environment for team members. Cogir's culture is rooted in the core values of human focus, creativity, and excellence. The Concierge is an important part of the brand and has a dynamic role in their community as the first point of contact with residents, families, visitors, and guests. This position will provide front desk coverage and exceptional customer service by consistently being pleasant and helpful to everyone walking through the doors and creating a welcoming and supportive environment. This position plays a key role in creating a positive experience within the senior living community by addressing inquiries, coordinating resident services, and maintaining efficient front desk operations.

Requirements

High School Diploma or equivalent.
At least 6-12 months of previous customer service or front desk experience in a hotel, retirement community, or office setting is required.
Working knowledge of various computer systems, including Word, Excel, and Outlook.
Patience and willingness to assist our residents, visitors, and team members.
Friendly, assertive, professional, outgoing, multitasked, and organized.
Excellent communication skills.
Availability to work flexible shifts, including weekends and holidays.
Ability to maintain confidentiality and adhere to ethical standards.

Responsibilities

Must be available to work holidays and weekends
Answer a multi-line telephone, directing calls and inquiries as needed.
Greet all families, residents, guests, and vendors with a smile.
Maintain outside visitor logs and monitor access to the community.
Assist residents with scheduling transportation, activities, or appointments.
Support management with administrative tasks, such as data entry, scheduling, or light clerical work.
Order office supplies.
Address resident concerns or questions and escalate issues to management when necessary.
Complete work order requests.