Concierge

Sonesta Hotels•Hilton Head Island, SC

50d•Onsite

About The Position

Coordinate guests’ needs, requests, and inquiries to ensure superior service and value for our guests. This role involves collecting and providing comprehensive information and coordinating guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours, and any other information of interest. The Concierge will also handle reservations and obtain/issue tickets where applicable, and provide guest assistance with florists, couriers, mail services, rental of small business machines, and international calls. Responsibilities include responding appropriately to guest concerns or complaints in a timely manner, communicating outstanding guest requests or issues to management, and maintaining a neat and orderly concierge desk and area. The role also promotes teamwork and quality service through daily communications and coordination with other departments, and stays aware of and prepares for all in-house group meetings and VIP arrivals. Other duties may be assigned, such as assisting the bell stand or providing luggage assistance.

Requirements

High School diploma or equivalent plus one year experience as a concierge or related discipline, or equivalent combination of education and experience.
Must speak fluent English.

Nice To Haves

Some College and knowledge of locale preferred.
Other languages preferred.

Responsibilities

Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours, and any other information of interest.
Handle reservations and obtain/issue tickets where applicable.
Provide guest assistance with florists, couriers, mail services, rental of small business machines, international calls, etc.
Respond appropriately to guest concerns or complaints in a timely manner.
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Maintain a neat and orderly concierge desk and area that reflects highly on the hotel and brand.
Promote team work and quality service through daily communications and coordination with other departments.
Be aware and prepare for all in-house group meetings and VIP arrivals.
Perform other duties as assigned such as assisting the bell stand, providing luggage, and assistance, etc.