Concierge (Part Time)

PCH Hotels & Resorts•Point Clear, AL

2d•Onsite

About The Position

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us! As a Rooms Concierge, you will play a vital role in creating an exceptional first impression for our guests. Acting as a brand ambassador, you will ensure a seamless check-in and check-out experience, offer personalized assistance, and provide valuable information to enhance each guest's stay. Your warm hospitality and proactive service will contribute to an elevated and memorable experience at our resort.

Requirements

Use of Property Management System (PMS) and hotel software
Ability to provide information about hotel amenities, local attractions, and events
Problem resolution skills
Knowledge of room layouts, amenities, special promotions, and upcoming events
Ability to arrange transportation, manage billing, and secure dining reservations
Collaboration with other departments
Professional and courteous demeanor

Responsibilities

Welcome guests with a friendly demeanor, anticipating their needs and ensuring a smooth arrival and departure process.
Assist with check-ins, check-outs, and reservations using the Property Management System (PMS) and hotel software.
Provide clear directions and insights about hotel amenities, local attractions, and events.
Identify potential guest concerns and resolve them efficiently, maintaining the highest standards of hospitality.
Stay informed about room layouts, amenities, special promotions, and upcoming events to assist guests effectively.
Arrange transportation, manage billing, and secure dining reservations for a seamless guest experience.
Work closely with other departments to ensure a cohesive and exceptional level of service.
Maintain a polished, professional demeanor while interacting with guests, associates, and vendors.