Concierge/Transportation Specialist

RiverView Ridge•Rock Valley, IA

5h•Onsite

About The Position

This role combines two key functions within a senior living community: Concierge and Transportation Specialist. The Concierge acts as the first point of contact, providing hospitality, light clerical support, and assistance with daily resident needs. The Transportation Specialist ensures safe, reliable, and timely transportation for residents, assisting with personal care tasks as needed and ensuring resident safety, comfort, and positive experiences under the direction of the Healthcare Coordinator. The company, Jaybird Senior Living, has been providing seniors with exceptional care in an extraordinary living environment since 2004, fostering a culture where staff can innovate and grow while residents thrive.

Requirements

1–3 years of customer service experience, preferably in senior living or hospitality.
Excellent communication, organizational, and interpersonal skills.
Comfort with basic technology, including Microsoft Word, Excel, Outlook, and internet use.
Ability to lift up to 10 lbs., walk, stand, and perform light clerical duties.
Professional, courteous, and able to handle multiple tasks in a fast-paced environment.
High school diploma or GED.
Ability to lift 50 lbs, stand, bend, walk, climb stairs, and assist residents with mobility.

Responsibilities

Greet and assist residents, visitors, and vendors with a welcoming and professional demeanor.
Support residents with transportation, scheduling, personal shopping, and other special requests.
Conduct community tours for prospective residents and guests.
Assist with meal delivery, dining services, and hydration station setup.
Manage resident mail, packages, and administrative tasks such as faxing, mailing, and document support.
Respond to maintenance requests, submit work orders, and assist with emergency situations as needed.
Participate in internal and external marketing events, in-services, and staff training.
Maintain security awareness and follow concierge desk guidelines.
Transport residents to appointments, activities, and errands safely; communicate schedules in advance.
Maintain company vehicles in safe, clean, and working condition; report maintenance issues.
Assist residents with hygiene, dressing, toileting, ambulation, and medication reminders.
Document resident progress and follow Individual Service Plans (ISP).
Uphold HIPAA confidentiality, community policies, and safety procedures.
Support community operations, including tours, mail distribution, dining assistance, and emergency response.
Participate in staff meetings, in-service training, and safety committees.