Concierge Supervisor - Aria
About The Position
At Aria, exceptional service begins with exceptional leaders. As a Concierge Supervisor, you'll inspire a team dedicated to delivering personalized luxury experiences while ensuring every guest interaction is seamless, memorable, and worthy of a return visit. If you're passionate about leading people, anticipating guest needs, and creating unforgettable moments, this is your opportunity to grow your hospitality career with one of the world's premier luxury resorts. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their stay with us!
Requirements
- Must be 21 years of age or older
- High School Diploma or GED
- Two (2) years of prior relevant experience, preferably in Hotel Concierge Services
Nice To Haves
- Previous supervisory or leadership experience in a luxury resort environment preferred
- Participation in industry associations including the Southern Nevada Hotel Concierge Association and Les Clefs d’Or USA preferred
- Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
Responsibilities
- Supervise the daily operations of the Concierge team, including staffing, human resources responsibilities, and guest service interactions to ensure maximum efficiency
- Ensure knowledge of and enforce department and hotel standards to achieve business and property goals
- Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
- Keep the Director or Manager informed of all pertinent department information, report irregularities and issues as they occur, and document situations appropriately
- Perform administrative tasks, including preparing and distributing reports and assisting guests directly when business volumes require
Benefits
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development opportunities through employee programs and network groups
- Free meals in our Aria employee dining room
- Free parking on and off-shift at all MGM Resorts properties
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
