Concierge Shift Lead | Full-Time, Third Shift (Midnight - 8:00AM) (5642)
About The Position
Concierge Shift Lead – Full-Time, Third Shift (Midnight - 8:00AM) Includes Rotating On-Call Coverage. Larksfield Place Retirement Communities is a premier senior living community focused on delivering exceptional care, hospitality, and service. We are a not-for-profit continuous care retirement community with a national reputation for excellence, living out our "Elevate Every Day" mantra. We are seeking an organized, service-driven professional with experience in hospitality, concierge, or customer service leadership roles to ensure smooth operations, deliver exceptional service, and create a positive work environment. The ideal candidate is dependable, solution-oriented, and enjoys helping others thrive through leadership, coaching, and hands-on support.
Requirements
- At least three (3) years of experience in hospitality, concierge, customer service, or related fields
- Strong communication, leadership, and teamwork skills
- Experience using standard office equipment (e.g., computer, copier, phone systems)
- Intermediate proficiency with Microsoft Outlook, Word, and Excel
- High school diploma or GED required
- Valid driver’s license required
- Must pass a physical exam and meet all vaccination and TB screening requirements
Nice To Haves
- Additional hospitality or leadership training preferred
Responsibilities
- Serve as the on-shift leader for the Concierge Services team, ensuring seamless operations and timely issue resolution
- Coordinate shift coverage, assignments, and task delegation to maintain service excellence
- Provide on-the-spot coaching and support to concierge staff, reinforcing communication protocols, service standards, and hospitality best practices
- Monitor shift performance, document service requests and incident reports, and escalate unresolved issues to management as needed
- Support new employee training and onboarding, offering ongoing mentorship while reinforcing company culture and professional development initiatives
- Maintain accountability for safety procedures, policy compliance, and regulatory standards
- Assist in tracking departmental expenses, scheduling, and minor administrative functions
- Participate in rotating on-call coverage, providing after-hours support for escalated concerns as scheduled
- Uphold and model Larksfield Place’s premier service standards with every resident, visitor, and teammate interaction
Benefits
- Competitive Pay – $17–18/hr, based on experience and responsibilities
- Full-Time Benefits Package – Health, dental, vision, 401(k) with employer match, and paid time off
- Career Growth Opportunities – Professional development, advancement potential, and tuition reimbursement
- A Meaningful Role – Make a daily impact as a key leader for our Concierge Services team
- A Supportive Work Environment – Join a collaborative team culture that values professionalism, hospitality, and service excellence
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
