Concierge Senior Specialist

Boston Consulting Group • Chicago, IL

7d • $69,000 - $77,000 • Onsite

About The Position

As the Concierge Senior Specialist at BCG’s Chicago office, you’ll lead from the front lines, serving as a core embodiment of our culture and values. In this highly visible role, you’ll be integral in creating a sophisticated, welcoming, and seamless office experience. You'll take ownership of complex visitor logistics, high-level meetings, and day-to-day operations, ensuring an impeccable standard of service at every touchpoint. Reporting directly to the Office Experience Senior Manager, you'll also mentor junior team members and spearhead initiatives that continually elevate our office environment.

Requirements

• Creating an exceptional hospitality experience, demonstrating confidence, sophistication, and grace under pressure
• Managing multiple complex priorities simultaneously, anticipating needs, and responding proactively to shifting requirements with poise and adaptability
• Communicating clearly, confidently, and diplomatically at all organizational levels, including senior leadership, external clients, and vendors
• Demonstrating exceptional judgment, initiative, and problem-solving skills, effectively navigating unexpected situations and sensitive matters
• Collaborating seamlessly across functions, including Facilities, IT, and Admin Services, fostering trusted partnerships to ensure a consistently smooth operational experience
• Mentoring and coaching junior team members, sharing expertise and best practices to support their professional growth and ensure consistency of service
• Handling confidential information and sensitive interactions with discretion, integrity, and professional maturity
• Leveraging technology tools and systems (e.g., digital signage, visitor management, Microsoft Office Suite) effectively and quickly mastering new systems with curiosity and ease
• Exemplifying a proactive, service-oriented mindset, continuously seeking opportunities to elevate the guest experience and operational excellence
• Representing BCG’s culture and values consistently, maintaining a polished and professional presence in all interactions
• Bachelor’s degree strongly preferred
• 4–6 years of experience in hospitality, concierge services, administrative support, or client-facing roles, ideally within professional services or high-touch environments
• Demonstrated experience managing high-level logistics and providing polished, personalized guest service
• Proven ability to lead operational tasks, mentor junior colleagues, and manage complex scenarios independently and successfully
• Exceptional organizational skills, meticulous attention to detail, and strong communication skills
• Proficiency with Microsoft Office Suite and adaptability in learning new technology platforms quickly
• Flexibility to work in-office five days per week and adjust work schedules as needed to support special events, key initiatives, and business priorities

Responsibilities

• Serving as a polished, professional first impression, managing interactions with high-profile clients, guests, and internal staff to deliver exceptional, personalized experiences from arrival through departure
• Overseeing front desk operations and proactively managing the concierge inbox, ensuring timely, detailed responses and resolution of complex or escalated requests
• Coordinating intricate visitor logistics, including security protocols, VIP guest experiences, and seamless integration with administrative and security systems
• Leading logistics and coordination for senior-level meetings and office-wide events, including complex catering arrangements, AV setups, room configurations, and custom requests
• Proactively maintaining the highest standards of cleanliness, aesthetics, and readiness of conference rooms, collaborative spaces, and high-visibility client areas, anticipating issues, and ensuring resolution in advance
• Serving as the primary liaison with Facilities, IT, building staff and external vendors to troubleshoot and resolve complex operational issues, technology challenges, or guest needs swiftly
• Mentoring junior concierge team members, providing coaching and guidance to uphold BCG’s standards and fostering a culture of exceptional service and continuous improvement
• Collaborating on strategic projects with the broader Office Experience team, aimed at enhancing guest services, office functionality, and overall staff engagement
• Providing strategic backup support and expertise across other Office Experience functions as required, especially during peak periods or absences

Benefits

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement
• Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)
• Paid sick time on an as needed basis

What This Job Offers

• Job Type: Full-time
• Career Level: Senior