Travel Concierge & Operations Specialist

Pavago

13h•Remote

About The Position

We’re hiring for our client, a fast-paced luxury travel and aviation company, seeking a Travel Concierge & Operations Specialist to support high-level travel coordination and real-time operations. This is a high-speed, execution-heavy role — not routine administrative work. You’ll coordinate complex travel logistics, manage live operational requests, and deliver a seamless white-glove client experience across every interaction. This role is ideal for someone who thinks quickly under pressure, stays highly organized in fast-moving environments, handles last-minute changes calmly and confidently, and takes ownership and executes with precision. If you thrive in high-touch client service and operational coordination, this opportunity could be a strong fit.

Requirements

Background in one or more of the following: Travel coordination, Operations or logistics, Concierge or client services, Luxury hospitality, High-touch or white-glove environments.
Ability to manage multiple real-time requests simultaneously.
Strong organizational and operational execution skills.
Excellent written and verbal English communication.
High attention to detail and accuracy.
Comfortable operating in fast-paced environments.
Extremely detail-oriented and process-driven.
Stays calm under pressure in high-stakes situations.
Thinks quickly and solves problems proactively.
Highly organized and execution-focused.
Takes ownership and accountability seriously.
Comfortable in constantly changing environments.

Nice To Haves

Experience in private aviation.
Experience in luxury travel.
Experience in hospitality or VIP services.
Concierge or premium client-service background.
Experience handling complex, time-sensitive logistics.

Responsibilities

Coordinate complete travel logistics including flights, ground transportation, hotels and accommodations, and VIP and special requests.
Ensure every detail is executed accurately and efficiently.
Track schedules, bookings, and client requirements in real time.
Maintain flawless operational execution with minimal oversight.
Handle live requests from clients, passengers, and internal teams.
Manage last-minute changes without disrupting the client experience.
Prioritize multiple urgent requests simultaneously.
Maintain composure and accuracy in fast-moving situations.
Deliver premium, high-touch service in every interaction.
Anticipate client needs proactively.
Coordinate luxury services including catering, luxury hotels, and executive transportation.
Maintain polished, professional, and confident communication.
Liaise with operators, vendors, hotels, and internal teams.
Ensure all partners maintain white-glove service standards.
Keep communication structured, proactive, and organized across all parties.
Resolve operational issues quickly without compromising service quality.
Identify risks before they become larger problems.
Continuously improve workflows and operational efficiency.
Maintain accuracy while operating under pressure.